Queen Mary 2 (QM2) Review

4.0 / 5.0
1,327 reviews

Definitely not a cruise ship...service or layout

Review for the Eastern Caribbean Cruise on Queen Mary 2 (QM2)
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kathy
First Time Cruiser • Age 20s

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Sail Date: Feb 2008

We were very excited about taking this cruise on the QM2. When we boarded (which went very smoothly) we were in awe of the Grand Lobby & Hallway near the elevators. That was about it though. It is a beautiful ship, but the layout is very strange. It does not flow, it is choppy and you have to go through rooms to get to other rooms. Smoking is allowed. You can smell it in the hallways. There are ashtrays by the elevators for some reason and the smell was awful. I heard many complaints.

On the program that we received each day it had info on the restaurants and pubs. It stated that the Golden Lion Pub was non-smoking. It is not. There is a smoking and non-smoking area. They would have all of their trivia games and get together's in this pub which was awkwardly shaped and small. We tried to get in a couple of times, but there was no room. It did smell of cigarettes though so we really didn't want to. There were other areas of the ship such as the Winter Garden Room that would have been perfect for the games. That room was hardly ever used for some reason except by the Art Auction which took up a ridiculous amount of space. On other cruise ships we have been on they would do the auction in a hallway area. This room did have a bar, but the service was awful. It was a very pretty room though.

The service on the ship throughout wasn't like other cruises we have taken, but I think we are spoiled. Compared to Holland America and Celebrity at least. Our waiter in the Britannia Dining Room was exceptional and professional as well as the wine steward. The food in that dining room was also exceptional. We had dinner in the Todd English Restaurant one night and that was also wonderful!

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