Norwegian Gem Review

4.0 / 5.0
2,594 reviews

A Gem it is NOT !!!

Review for the Bahamas Cruise on Norwegian Gem
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CAROL
First Time Cruiser • Age 20s

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Sail Date: Feb 2008
Cabin: Mid-Ship Inside

Never, never book a cruise during February break week if you don't have children. There were 800 children on board and many of the older children were unsupervised and rude. I have been on over 10 cruises with RCCL and Princess and this will be the first and last cruise with NCL. From the minute you step on the ship, you are in a fog, no one is there to help you, guide you or give you any information. Did you know that their idea of Freestyle cruising means getting up each day at 7am to call for a dinner reservation for the next night? Well we found that out and so each morning I would awake at 6:50am and wait to call, at 7 sharp I would begin and maybe by 7:20 I would get through, and then be told that the only reservations left would be after 9pm. How horrible to have to awaken early on vacation, and begin your day with the stress and anxiety of not knowing if you can get a dinner reservation. The Garden Cafe buffet is very poorly laid out, everyone is bumping into each other and the food selection poor, the only place to eat dinner and feel special was La Cucina, the manager there knew what he was doing and his staff was on top of everything, in the Magenta dining room, no one cared, water glasses did not get filled, dinner took forever to be served and in the Grand Pacific, it was worse. Another question to ask NCL, how can you have a ship that leaves from New York in the winter without an indoor pool? Who ever designed the interior of this ship did not design it for comfort, the lobby chairs are fur, other chairs look like they belong on a space ship and the Bliss lounge, the person had to be "high" when they designed that area. The interior room was tiny, no sofa, the only chair was a hard plastic desk chair and don't even ask about the TV.. If I could have gotten off the ship in Port Canaveral ( our first port) and come home I would have. I think the problem with "Freestyle cruising" is that the wait staff, cabin stewards, and every other employee knows they are going to be tipped whether their service is good or bad, BECAUSE, NCL adds a $10 per person, per day charge onto your bill for tips...so why should they work for them, they know they will get their money anyway. On RCCL, you have a set dinner time, the same waiter and bus boy, they aim to please because they know at the end of the week if you were satisfied they would get a good tip, NCL take a lesson from RCCL... We had a person in a wheelchair, just for you info, there is no place for the wheelchair to go in the main theater.If they have to stay in the wheelchair they can't see the show. Last but certainly not least, let me tell you about BINGO, it cost up to $144 a session to play, each day the rate changed, it began at $89, went to $119 and then to $149, and they use these small hand help commuters, how boring, no fun at all. I spent more on BINGO then anything else, why because there is nothing else to do on the ship, no activities, no movies, the only lecture they had was on "Weight loss" and "How to flatten you stomach", just what you wanted to listen to on a Cruise! Never any wine tasting, cooking demo's, etc. My advise to anyone, if you can't get a cruise on another cruise line, stay home, save your money and wait till another cruise line has an opening.

Cabin Review

Mid-Ship Inside

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