Costa Serena Review
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A review of our trip on Costa Serena to the Canaries, which was our second with Costa.
We flew BA from Heathrow (no sign of a Costa rep) to Milan (where we met a Costa Rep) and then had a two and a half hour coach trip to the port to join the ship...longer than the actual flight from Heathrow! There were a total of 30 English speaking people on the coach, off several flights from UK some via Amsterdam and Paris. We felt the embarkation process was fairly disorganized ....but did eventually find our way on board...there was no one to greet us or tell us whether we could go to our cabins or indeed where the cabins were. I had to find someone to ask and then she just pointed to the lift!! So we found our own way to our cabin where we met our steward Arwin who was very pleasant and informative. It took a while to find our way around this ship...there are some decks midships which don't allow you to pass from front to back and vice versa...you have to go up a deck or two and then walk forwards or backwards....confusing at first.
The cabin was on Deck 6 aft and was spacious with a nice en suite shower room. We had a balcony big enough for sun loungers and a table with room to spare but we only had small non reclining chairs (quite badly stained) and a table, which was a slight disappointment. The front 'wall' of the balcony was glass which gave a good view when it wasn't covered in salt from the spray! We could lie in the bed (huge and comfortable) and look at the sea! Plenty of storage space and a settee (which made into third bed) and table. The dEcor in the cabin was quite pleasant as opposed to the rest of this ship which (in my opinion) was hideous, gaudy and brash...way over the top with ten or more differing patterns/colors in each area. The cabin was kept clean by our steward who changed the towels daily and the sheets 3 or 4 times over the 11 days. The public areas were generally clean but the higher levels of the window frames (eye level) in the lido/buffet area were very dusty and the windows in that area were often smeared on the inside. Outside windows were cleaned regularly...our cabin windows were cleaned twice by hoses during the 11 days.