OK. I waited a few weeks to calm down before I wrote this...
Bottom line is, it's bad. It's really bad. If you have ever been on ANY other cruise line, then you would NOT want to go "Freestyle" or "America". I learned that these are really code words for: "Instead of staff who care, we hire kids out of high school and then we chalk up the poor service to "freestyle" cruise experience."
Staff constantly complained about their contracts. On every other cruise line, you could ask the staff.. "How long have you worked on board?" You will get answers like 2 years, 5 years, 7 years etc... On NCL America, you get 99% who say.. 2 weeks, 1 month, or "Just since school let out."