Then came time for dinner...This is where The Pride of Aloha was noticeably different than any of our previous 9 cruises. The service was HORRIBLE!!! Never, have we experienced such poor, poor dining service. None of the service workers had any consistency as to a process or coordination. It was as if they were never trained or properly prepared as to how to serve. How to greet, what to say, etc. As my wife said, "There is no precision". Each worker and each evening dining experience was a train wreck. It was obvious these workers had very little training. Once again, on the first dinner of the first evening, Our server struggled to uncork the wine bottle. It was if she had never opened a bottle before. Once she tore the label off, she broke the cork upon trying to get it out of the bottle. 1st Night! It didn't get any better after that. At one lunch - in the dining room - my wife ordered nothing more than a Turkey sandwich with no cheese. After 45 minutes, the server came by and ask her "now, what did you have again?" Then brought her a sandwich WITH Cheese.The dining service was absolutely the worst I've ever seen on any cruise ship. Oh, and by the way, the buffet mess was not any better in many different ways in itself. So, if you try to avoid bad service and go to the buffet, your in for an entirely different set of trouble.
Our room steward was ok but many times did not complete the service or replace items. I had to actually ask him to replace the shampoo twice and the tissue box once as it was empty. Sometimes, only replaced a portion of the towels.
We did enjoy the Islands, and the shore excursions. The ships entertainment was ok.
Overall, the cruise experience was fine. But, if you want to be "waited on hand and foot" and if you have experienced other cruises and/or cruise lines that have the dining service down to a smooth coordinated effort with "precision", don't expect that on the Pride of Aloha. Oh, and the "Freestyle Dining" efforts that NCL prides themselves in,...It's really not at all what you might think. So, don't get your hopes up! There is nothing wrong with traditional dining.