this is not our first cruise with ncl but by far the worst the raw sewage smell throughout the ship especially in apt section was at times enough to make you sick. service was nonexistent the only way we found good service was once we found a waiter in the main dining room we requested him every night this make dining in the evening excellent the food was good for the most part. breakfast was a joke in the dining room the service was extremely slow food cold and were always running out to some items. as for the buffet could not handle the number of people using it and was not kept clean seating was not even close to cover the number of people using it. I was under the impression that this ship was refitted our room was living proof that only portions of the boat was upgraded. The bath room was well wore to say the least as far as the room service also not so good dishes were never picked-up on the balcony. as for the fitness room the equipment was the same as it was when we cruised this ship when it was the sky to the point that the cybex arm curly machine was broke then and still is!!!!! I know that NCL is much better than this or was, next year we will take another cruise with NCL to the caribbean it could be our last. for the record we have cruised HAL, carnival and RC.