We selected the POA 11 day itinerary that included Fanning Island. We appreciated the opportunity to sample the ports and were intrigued by Fanning Island. This was our third NCL cruise but we found the service on board POA lacking.
The ship has great qualities; good space, room at the pool, lay out is fine and everyone complaining about the aroma on the ship should get over it!
This cruise with 4 sea days is well planned; you spend lots of time in port which allows you to see the highlights of each island. Given that, we will return and spend time of the islands that we liked! We used rental cars to get around; car rental agencies have shuttles at each pier and convenient drop off times.
Excellent! We had pre-booked accommodation at the Marriott on Waikiki. NCL has a desk in that hotel and we were able to do our ship sign in there. The day of the departure we were picked up and on arrival at the terminal we went from curb to ship in less than 15 minutes; extremely convenient!
We had a balcony room. The room was plentiful. The staff kept our room clean. Their were ample spaces for storage of 4 suitcases and closet space was OK! Washroom and balconies were a tad smaller than we had on other NCL ships or on Princess.
Ummmm ... They have great difficulty serving hot breakfast and their time from order to meal receipt was up to 45 minutes. We spoke to the managers on day 2 (and often again) by day 11 at least the toast was hot. They have few great wait staff! We did try the buffet, while they have lots of stations offering breakfast the areas are crowded; conversely the dining room was never full for breakfast (making us wonder why?)
Dinner and lunch were OK or better. The speciality restaurants are good. But... we had two meals at their Asian restaurant, the first was superb and the second was awful. The difference was the attitude of the wait staff. The Palms had excellent food and service on both trials!
I think they loose at lot of opportunity by not have staff going around the pool areas offering drinks on a frequent basis. On Princess we found they did this way too often, but we could get served! Often we found ourselves getting up to get our own - why was that necessary?
We were wowed by our NCL Star Mexico cruise. I had expected more Hawaii style entertainment, perhaps a Luau performance. But we received singers, comedy and a little dance, not bad but no Wow factor!
We would likely not recommend this to those who enjoy dining room dining on their cruise. So NCL America, work on that part of your offering!