This past holiday season my wife and I decided to combine our 40th anniversary, a desire to finally make it to Hawaii and a chance to celebrate Christmas and New Years on the high seas... We have traveled on Celebrity transatlantic and through the Panama Canal, and it truly was our only choice of a line, after having tasted Holland America and Carnival on other occasions.
My son had traveled on one of Celebrity's sister ships to the Summit, and for the last two years extolled the virtues of having booked a Concierge Class room, with the additional service and amenities. We had always booked a balcony room, but this time we were convinced to go all out and book into Concierge Class (CC). .. for which we paid a premium. It ran us nearly $8k for the two of us, without shore excursions.
Boarding at LA was a pain... We were told we had priority boarding with CC, and to show up no sooner than 1 PM to board for a 5:00 sailing. We got their about `12:30 and found many lines and much confusion. When I asked about priority, I was told to just get in the line!.. I am on a cane, and standing isn't my strong point, but we managed to get through and then were told to go sit on a bench with the rest of the hundreds. I again asked about priority boarding and was greeted with.. " That was at 11:00 this morning... sit down and wait until your number is called. I asked about my handicap and was asked if I needed a wheelchair. I said no, and was told to have a seat... only there were no available seats.
I found a sign marked elevator in the back of the room, and my wife and I worked our way there and up the elevator, where we found a line, about 100yds long leading up to the gangplank! We got up to the ship in about 50 minutes time. It was LA, but windy and cool. Once onboard we were handed a quick champagne and sent to our rooms. Even on the infinity we were offered to be escorted. The whole front lobby was crowded and looked fairly disorganized,
We finally made it to the room and found our rooms to be the same size as the balcony rooms we had on the other 2 ships. They were up under the Pool deck so the noise was fairly heavy at all hours, and the overhang of the above deck sheltered the skyline and set us in shade for most of the trip.
The cabin staff was great as always on Celebrity... But, the only amenities that Concierge brought us were some stale snacks at 5 (6 each day!) and a bottle of cheap champagne on the first day.
There were a lot of kids on this trip, but that is to be expected on all vacation cruises. They over ran the Spa's thermospa pool however and we didn't get a chance to use it. Food at the special restaurant was first class as was the service, I wish I could say the same for the dining room, however. The food was not well prepared, though it looked great, but the service was just fine. Spa Food for lunch was the best!
This was the best entertainment we'd seen on a ship, but the shops were full of a lot of touristy junk, unlike the other cruises on Celebrity.
The worst part of the cruise was shuttling to shore on the launches. It was totally disorganized and PRIORITY tickets left on our bed in the Evening before were worthless. We waited 3 hours to get into port, one time. Another was 1 ½ hrs.
The itinerary was everything we expected and more.
I rate this a 3, Could have enjoyed it more by flying out there. And spending the extra $ of great dining