We have taken 35 cruises. This was our third Celebrity Cruse..2nd on the Infinity. We were lucky enough to be upgraded from concierge class to a Royal suite...If not for that, we would have been totally disappointed. The suite which we spent a lot of time in and the butler Alfred were both incredible. We wish we could always travel that way!
Flew into Buenos Aires on a Pre-cruise package. The Airport greet was very disorganized and after having traveled for 18 hours we then had to wait at the airport for almost 3 hours prior to being taken to our Hotel, The Panamerican. We arrived there and the rooms were not ready, the staff was extremely rude...another 3 hour wait. The room we had was very dirty looking and unkept!
We arranged our own tours of Buenos Aires,The Tigre Delta region and a Tango show through Ricardo at Defrantur Tour Co. Awesome tours.. Our guide Ana spoke beautiful English and customized the tour to our liking. Very reasonable!
Boarding the ship went very smoothly and efficiently. We boarded at approximately 5pm after only about a 7 minute wait.
We had the second seating for dinner.Our dining room service was very poor. The menu selections were mediocre to say the least. We were lucky if we were finished in time to see the 11pm shows. The shows were average, the cruise director older than most and quite "not funny" when trying to get a joke over. The ship activities were limited and the scheduling was such you had to check everyday to see the time and place for them. There was no regularity. The staff for the most part had no idea what was going on and whenever you had a question you had to go through many people before you got the correct answer. This was very frustrating!
The ports were ok although we had to stay in Montevideo an extra day because the channel to the dock was closed to traffic due to an accident with the NCL Dream and a barge carrying containers of automobiles which had spilled out and sunk. However we were able to leave the next evening and pretty much got back on schedule. Our favorite tour was a private photo safari in Puerto Montt I had booked through ALsur Tour company.. Again our guide, George was awesome. Went above and beyond our expectations!
Disembarking the ship in Valparaiso went very smoothly however we were dropped off at the Santiago airport very early after an 8 hour tour.. long before the check in lines opened so we had to stand for quite awhile.
All in all we did have a restful and enjoyable time due to people we met and the suite, but would we sail Celebrity again? We'd really have to think about it!