Background My family has been on many cruises, though this was our first on Celebrity. We consisted of myself, my husband, our 13 year old daughter and my in-laws. We booked 2 cabins on deck 2, both ocean view.
Flights and pre-cruise hotel My in-laws traveled from El Paso, Texas while we came from Colorado Springs, CO. We met up in Houston and flew together to Fort Lauderdale, FL the day before the cruise. I made independent air and hotel arrangements and was very pleased with our flights on Continental. We arrived in FLL and called the hotel, Sleep Inn and Suites in Dania for our free shuttle. I'd read many mixed reviews on this hotel, but with the free shuttle and breakfast, decided to try them out. It took 2 phone calls to finally get them to send the shuttle. My in-laws were surprised at check-in by their oldest friends who happened to be in Florida and spent the night at the hotel. All 3 of us had rooms on the second floor. We were surprised by how nice our rooms were, based on previous reviews, both from Cruise Critic and other sources. We did immediately check the bedding and found it to be fine. Sleep Inn and Suites is in a residential area. However, there is a Walgreen's next door and a strip-mall across the street. There is a Publix grocery store (they don't sell hard liquor, only beer and wine), a Chinese restaurant, a Mexican restaurant, an Italian restaurant (where we ate... the food was mediocre), and a "Dollar Tree" store in the mall. We set up our port shuttle at check-in, as did others who would become friends on this cruise. Make sure to reserve space for your trip to the port, or you will need to make your own arrangements! The pool was a bit chilly...this from my 13 year old daughter who will swim anywhere. The hot tub looked dirty. Breakfast was fine with an assortment of juices, coffee, hot chocolate, milk, fresh fruit, cereals, make-your-own waffles, breads and pastries, and hot biscuits and gravy. Fine fare for the price. We used our AAA card and got our rooms for $89 each.
Embarkation The shuttle arrived as promised and took us on a 10 minute (or so) trip to the port. When we arrived, our luggage was dropped off with a porter who produced luggage tags for us (we were e-ticketed and didn't get our tags beforehand). We were leery about leaving our luggage, but did so anyway. We were then directed to the first of MANY LONG lines. I had expected check-in to be quicker and less painful than it was. And, though I knew that there would not be many children on this trip, I was as surprised as my daughter at the age of our fellow passengers. Even my in-laws who are in their late 70's were surprised by the elderly crowd. I'd guess that the median age on our trip was 70 years old. In all, there were 34 passengers on our trip who were younger than 18. More about that later. We spent over 1 ½ hours in lines to board the ship. We arrived at noon, and were onboard a bit before 2PM. Our first welcome to the ship was with a hand-sanitizer wipe....the first of hundreds we were handed. No welcome champagne or escort to our cabins was offered.
Cabins, part one We moved in the direction we were pointed and found our way to our cabins. My in-laws were in cabin 2023 and we had cabin 2014. Very convenient for us to be so close yet so far apart! Our cabin was smallish, but serviceable. We immediately met Corazon who agreed to remove "anything that costs extra" from our cabin, including overpriced water, a bottle of wine, and the contents of our fridge. The cabin had been prepared for the three of us with 3 life jackets, beach towels, robes, etc. I was very pleased with our first room stewardess. MAJOR point here....while unpacking, I got out our power strip. This was not a brand new one, but one which we've used both in our house and on trips. Plugged it in (no, not in the bathroom "shaver only" outlet OR in the European plug...duh) and heard a pop, fizz sound and watched it as it began to smoke and melt. Unplugged it and tossed it across the bed to my husband who threw it into the shower and doused it with water. After that, we tried the nightlight (the least expensive plug in item we had) before we plugged in camera chargers, laptop, etc. Have NEVER had that result when plugging a power strip in. As I'd done a lot of research on the ship and prices, we had visited Publix the day before and used our spare "roll up" suitcase which we always pack to bring our own water, soda pop (I'm a Pepsi girl and the ship carries limited Coke products), and fruit juices (in case I'd somehow packed some rum in our suitcases for in-room drinks). This suitcase came to our room quickly, as did all of our other bags and fit well under our bed. Our daughter had a pull-out chair as her bed...smaller than a twin and probably not great sleeping for anyone over 5'2" and 100 LBS. After finding our rooms, we went to the Waterfall Cafe and Grill (aka: the buffet) for lunch. Seating was horrible for the number of guests trying to eat. More on that later, as well.....
The Ship I'd expected the ship to be in much worse condition than I found it to be. Yes, there was some frayed carpet and peeling paint, but I spent the first day wondering why it was scheduled for dry-dock. I figured it out later, though! We split up from the in-laws and started at the top of the ship. It's a ritual we always do when we first arrive on-board. Since I prefer going DOWN stairs to climbing up, we took the elevator to deck 11 and started at the top. This tour allowed us to see some of the worst artwork I've ever imagined. Luckily, we didn't use most of the stairwells from then on. My daughter peered through the windows of The Tower and looked forward to going there. Unfortunately, they never did open the tower...even though the "meet and greet" the first evening was scheduled to be there. After waiting for 10 minutes for it to open, we were directed to the Fun Factory. I'd read that there would always be 6 counselors on any cruise, but there were actually only 3. Therefore, they didn't have the staff to open the Tower. So, we tried to find the Fun Factory. Be advised that it's difficult to find and can only be accessed by either passing though the Waterfall Cafe or by using the aft bank of elevators to level 11. It took 4 of us about 10 minutes and a lot of misdirection to find the place. Most of the ships public areas were nice. There were a number of nooks and crannies so that you rarely had the feeling of being on an overcrowded ship. Although I'd read that the Bar at the Edge of the World had horrid dEcor, we actually LIKED it. It was usually a pretty quiet place.
Lifeboat Drill A fact of life onboard a ship. However, I fear that if this ship ever needs to use the lifeboats, it'll be absolute chaos! We mustered in the Celebrity Theater (along with hundreds of other passengers). My husband commented that on all of the cruises we've ever taken, it was by far the worst. We mustered, heard instructions, and were herded to a lifeboat. No roll-calls, so I suppose that anyone who chose to could skip this ordeal, if they found a place to hide-out.
Dining I'd come onboard expecting marvelous food. Boy, was I ever disappointed! There were only two or three exceptional items served throughout the whole cruise. One night, my "medium rare" filet came out as VERY well done. Our server offered to send it back, but since we sat each night for nearly 2 hours at dinner, I refused. One night, my husbands' lamb dish came out with no meat! My in-laws ate most of their breakfasts and lunches in the dining room. We chose to eat in the buffet. Standard fare with little variety. We got late-seating dinner (though we'd been wait-listed for early). Hence, our daughter either had to skip evening kids' activities or eat elsewhere. She loved getting room service for dinner, but had little room to eat in our cabin.
Entertainment The Party Band seemed to know 15 songs (and not too well). Jefferson Ang was a guitarist and we spent many evenings listening to his music. He. too, had a limited repertoire. Karaoke was a joke, with 2 guys who were pretty good and some truly awful singers, besides. Our daughter really enjoyed the juggler, but he off-loaded after only doing one show. There was a singer who was good, but she made sure that everyone knew that she was selling her CD's outside of the theater. The Acapella group was pretty good, but they reminded me of a small Mormon-boys-choir. I enjoyed them once, then skipped future shows. Also, there was a ventriloquist who was funny the first night and really stale by the second show. Mostly, the entertainment was geared towards the median age....slow during the day and nearly non-existent come night-fall.
Enrichment There were a couple of lecture-series. One was an expert on the canal who got many of her facts wrong (though her slide show was correct). We sat through only one of her 3 part series. She also sold a book and map outside of the theatre. There was also a mystery writer. We skipped her talks.
Activities Huh? The only great activity that we did was a kids-club "Family Scavenger Hunt". We were the only family to show up, so they pitted 4 teens against us. My daughter won a backpack filled with "X Club" merchandise. Otherwise, the activities were slow to dead.
Kids Club Again, with so few kids, the kids' club activities were "modified". Apparently, they continued to offer the activities, but if the kids weren't interested, they let them pick what to do. I didn't bring our daughter on this trip to sit and watch movies and play endless rounds of "Guitar Hero". She, however, had a blast! DD notes that I haven't said enough "good" about the Fun Factory. So, to be fair to her, I'll add that they had a long wall filled with Playstations and they offered 30 minutes of free play in the arcade. They also had a ball pit and a small outdoor wading pool. When fully staffed, I'd say that the Fun Factory is probably a blast for the 7-12 y/o set.
Photographers They were out in force. More photo opportunities than I've ever had. However, they didn't do a "hard sell" once the pics were done. Also, my daughter decided to get a "Mom and me" shoot done, and specifically asked to pose us, herself. Once the photographer understood what she was after, he did the best job I've ever seen, actually having us lay on the floor with him taking pictures on his stomach! That sure got a lot of watchers, and sold many more pics, as folks started requesting "special poses". Prices were high for photos ($19.95 for an 8x10), but we bought 8 (and I usually HATE getting my pictures taken).
Service/Staff Second in my cruises only to Regent. Our room stewardess/stewards were good to excellent (more on that later). Our waiter was great…. Although the assistant was only fair. We were all surprised to see the Maitre'D each night…that's a first in all of our 20+ cruises. We had a very drunk and loud lady at the table next to us each night and by mid-cruise I asked him to intervene. From then on, she and the table-mate she argued with took turns in the dining room and it became much more peaceful. Our daughter LOVED the Ice cream lady. She put up with a lot of rude passengers, yet remained lovely. Guest Relations staff were terrific, within their abilities. The shipboard medical crew were a very mixed bag…from lovely to horrid…read on for details about that! Daughter and I availed ourselves of the spa one day. We did the "hands and feet" service. I've never done a spa treatment on a ship, and likely won't again. Our attendants were Jamaican and spoke to each other during the whole treatment in a language we didn't understand.
Internet Cafe In a word….SLOW. Once, it took 7 minutes to load up their Yahoo front page. (I had their expert watching and he offered me a credit, but then I had to push a couple of times to get said credit. When it finally showed up, it was at $.65/minute as opposed to the plan I'd bought at $.42/minute. Wasn't going to hassle it for a couple of bucks….Also, we weren't able to access any computer until well over halfway through the trip. That sure felt weird on top of the other "events" which were happening to us, by then.
Casino I've never seen such a stingy casino. Celebrity should up the payoffs on the machines. Very few people were in there, unless it was cold outside and they wanted to smoke. The casino is divided into smoking and non-smoking. Half the slots and all of the table games are non-smoking, while portside slots were for smokers. Surprisingly, the non-smoking part wasn't terribly smoky. Good ventilation, I guess.
More on Smoking Many of the public rooms were divided into smoking/non-smoking. I'm pretty sensitive to smoke, but didn't seem to be bothered much by it (unless I was on the port side). I saw some horribly rude folks sit down on the smoking side in lounges and proceed to fan/hold their noses/etc. Hey, if it bothers you, go starboard! Also, in our final cabin (deck 7 balcony) we had a cigar smoker next door. Now, that's strictly prohibited, but as we were told numerous times by staff…."unless a passenger complains and can pinpoint an offender, we won't do anything about it". Funny, but EVERYONE who walked past the cigar smoker at the pool bar chose not to complain. Nor did folks complain about people in jeans and t-shirts at dinner….
Shore excursions We booked 2 prior to our trip. The first was the "Semi-submersible" in Grand Cayman. What a great trip for the family! Our daughter got to swim, husband and I got to snorkel, and the in-laws got to see loads of fish from the comfort of 6' below water benches. I'd highly recommend this to families. Our second Celebrity excursion was the interactive sea-turtle release program in Acapulco. My in-laws didn't sign up for this one, so it was just the three of us and 29 others. It was a long (boring) bus ride to the farm, but once there, we had a great time. My husbands' turtle won the race and his prize was a silly plastic turtle which he treasures. We did the other stops on our own, and generally hired a cab for city tours. I'd read to speak rapid-fire English in Columbia to get a good driver. It was great advice. However, the guide had his own ideas of where to go and had 11 of us in his van (fully air-conditioned, my behind!) Although none of us wanted to shop, many stops at shops still happened. Advice for the whole trip: If you have the advantage of speaking/understanding some Spanish, don't give away your secret too quickly. I found the drivers and "guides" discussing things which never would have been talked about had they known I understood them so well.
Debarkation I'd heard that this goes well…. We were supposed to be called around 9:15, so had an early breakfast and went back to our staterooms. We were asked to go to public areas by 9AM and there we sat for over an hour. LONG lines, again. They never did call for our group to leave the ship, so eventually lots of us just left. Could have been much better.
San Pedro to LAX I had researched this and decided to not take Supershuttle or Celebrity's shuttle. Instead, we got a cab after debarkation and spent $52 for all of us and our luggage to get to LAX. Was VERY disappointed with US Airways, as our flight to Phoenix was delayed over an hour, my husband, daughter, and I were removed from the plane because they gave our seats away to stand-by passengers, and our connecting flights were delayed, as well. We didn't get home until 2:30AM when we were supposed to be home at 9:30. I'm not sure I'll ever fly with them again.
The Buzzards and the Vultures A strange title, but certainly the feeling I had when dealing with crew and fellow passengers. The Vultures were the folks who sold the gold-by-the-inch, "special priced t-shirts", art auctions, amber, spa treatments, etc. I was shocked by the "nickel and diming" throughout the cruise. I'd expected more refinement. The Buzzards were the ones who pulled the only XL tee-shirt left out of my hands, butted in the buffet line, etc. It was the feeling of being a "mark" to one group or the other for much of the trip. There were some nice folks on this trip. And then, there were the rest of them. There were a LOT of motorized scooters and their drivers were reckless, to say the least! I've never seen so many obese people in one place as I did on this trip. I also can't remember EVER meeting so many entitled and rude people in one place. The median age also affected us…I'm in my late 40's and felt like a kid.
Now, to the dirty details of our trip and why I'm unhappy with X…..
12/7 FLL Embarked
12/8 At sea I woke up with some bites on my legs. Had our Cruise Critic Connections party and met a couple of the staff. We hadn't been "in" on the CC list for long, and I didn't feel really welcomed (besides the fact that the connections boards told me in no uncertain terms that folks didn't want kids on this cruise).
12/9 Grand Cayman MISERABLE night. Spent most of the night in tears with the feeling of being eaten alive. Took Benedryl at 4AM and slept until 8. Went to Guest Relations and was told to go to Medical between 9AM-noon. Since we had booked an excursion, I wasn't willing to skip the paid-for excursion, but had my complaint in prior to our first debarkation. They also said that they'd be changing out our mattresses while we were onshore.
12/10 at sea Went to medical, signed a sheet of paper which said I'd pay for all charges, and was told that I was allergic to bedbugs. Was told that I wouldn't have to pay for the consultation, after all. Apparently, I was the second passenger to have this problem, although it's an ongoing problem with the crew. This was by a lovely female doctor from Peru. (By this time, I had over 100 welts all over my body). Many folks in and out of the infirmary while I was there….Big problem with a virus which quarantined the sick person for 3 days and anyone else in the cabin for one. Nothing on the ship about sickness, but suddenly many more hand wipes showing up. I was put on Benedryl, Prednisone, and cortisone cream. We were told to stay out of our cabin for 2 hours while they removed our luggage to get it fumigated. Also was told to stay out of the sun and not drink alcohol until I was done with the Prednisone (3 days). Well, we got done with lunch and went back to cabin 2014. One whiff at the door, and our asthmatic daughter went into an attack. We kept her out of the room. Once we opened the door, we were assaulted by so much insecticide throughout the room that we could only stay in the cabin for minutes at a time. DH interjects here with "There were puddles of white liquid everywhere". My Mother-in-law got some wonderful pictures of wet EVERYTHING (and slipped in the bathroom while doing so) while I went directly to Guest Relations and brought back Janine, the manager. She was aghast at the amount of insecticide used (and all over…our daughters' lap-top screen is ruined, our toothbrushes were completely sprayed, and an assistant head-housekeeper was busily trying to wipe everything down while telling us that we were going to lose him his job). He proceeded to go the aft elevator area and cough so badly that I worry even now for the effects of his time spent in our cabin. Janine told us that the room was now uninhabitable, so we were asked to leave our luggage (which had not been removed) and move our belongings to room 3008. Of course, most of our clothing was wet, so X offered to launder 8 pieces of laundry for free. Our daughters' stuffed Snoopy was slathered, as well, and they put a rush on washing him so that she could sleep that night with her stuffed animal. We submitted about 15 of the worst of the wet, and didn't get a bill (though I haven't checked my Visa statement since I got home). So, we packed up everything in about 10 Celebrity bags and a bunch of Wal-Mart bags which we use to carry our shoes in. Talk about feeling like hillbillies! The stewards carted everything to our new cabin, but we had to spend a LOT of time in a poison-saturated room to get it all together. Had to make another trip to Medical, as the prednisone tablets had been put into an envelope which was doused with insecticide. I couldn't take those pills. People might say that all cabins are the same size, but 3008 was much smaller than 2014. Our daughters' bed went from small to what she fondly called her "big kid bed"….referring to it as a toddler bed. The table had to be removed, as it didn't fit with the bed pulled out. Also, I continued to itch in that cabin, so I asked Janine for help. She told me that if, in Columbia, a couple failed to catch up with the ship, we'd be moved again.
12/11 Cartagena The itching was nearly intolerable last night, so back to Medical. This time, I sat and waited a LONG time before seeing the chief doctor. Although his tag read that he was from the United States, he barely spoke English. He stated that it was NOT bedbugs, but was a contact dermatitis because while we waited, he went to 2014 and found no signs of bedbugs…well DUH! between the insecticide and replacement of the mattresses TWICE, do you think they'd have been dancing around in the sheets mid-day? Now, I'm told to avoid sun, alcohol, tight clothing (underwear!), and turkey and pork (the turkey is apparently basted in pork juices for flavor). I broke down and cried about the restrictions. The doctor informed me that since he doesn't drink alcohol, it shouldn't be an issue for me. Hey, it is my VACATION! Well, actually, it became my livers' vacation….. What a way to detox one's body. He put me on a triple dose of prednisone, use a "special soap" twice a day (which doesn't lather and smells a LOT like cabin 2014 did after the fumigation), and told me to use ice packs to numb the itching. He said that if it were bedbugs, everyone in our cabin would have the same reaction. By the end of the cruise, everyone in our group had welts…. Also, I spoke with one of the waiters stationed to pass out anti-bacterial hand wipes about their ineffectiveness against viruses. Within an hour, announcements began that nothing replaces hand washing. However, the staff now begins to wear gloves, some wear masks, and the ship is being wiped down with bleach. (Many folks later complained to Guest Relations about ruined clothes. New announcements commence about not leaning on wet surfaces.) In the meantime, the couple doesn't make the ship and we're moved again to 7047. We've got a balcony and I'm not getting any new bites in our cabin. Also, the second move was so much easier as our stuff wasn't wet with insecticide. The card room seems to have bugs, though, as each time we go there, we all get new bites. In our newest room, the steward does not remove contents of fridge, add another robe, or bring us an extra beach towel. He does get us the third life-jacket, though. He was a fair steward, but I'm fed up. Oh, by this time, I've had 6 room keys….2014, a replacement as my new one won't access the internet (nor does this one….couldn't get online until after Acapulco), 3008, a replacement because I can't charge anything (dh says he had to pay extra for that card!), 7047, a replacement because my key won't let me off the ship in Columbia…..
Days pass with my liver on vacation and myself being in the shade and they're finally admitting a "Norwalk-like virus is on the ship and hand washing is the best way to deal with it".
12/14 Back to medical asking for a copy of my records. Request refused.
12/15 Late last night, we hear that one of the bar servers has bedbugs. I gave her some benedryl and dh told her to see the female doctor. She reports today that she's cleaning her cabin, but her cabin-mate won't let her go to medical, as it would mean the ruin of a lot of their things. Apparently, they all know what the fumigation team is capable of!
Note from dh in our daily log: "12/15 There is noro-virus on the ship. All of their cleaning programs will be ineffective as long as people are keeping their symptoms to themselves. They have seen others go into quarantine, so they don't mention their diarrhea. Instead, they use the pool and public restrooms along with the healthy cruisers. I saw evidence today in the men's room by the T-Pool. Oh, by the way, I now have visible and itchy bites".
12/16 Waitress-friend goes to medical and gets diagnosis of bed-bugs. (More details which I've deleted to protect her privacy. Do have her name and that of another passenger on this trip and am awaiting response from corporate.) Also, have now heard that we're "Code Red". However, reading these boards tells me that "code red" means different things on different X ships. Still self-serve at buffet, still have salt/pepper shakers. However, no staff may leave the ship in LA and even back-to-back must debark in LA and won't be allowed right back on the ship. Has me wondering what time they began loading folks for the next trip.
12/16-12/19 Liver's still on vacation, but the "special soap" is helping. Still itching, though….
12/19-12/20 Quit the prednisone and drink heavily of the fruit-juice I brought!!! Quit the soap and immediately start getting numerous new bites in multiple public areas.
12/21 OFF THE SHIP and headed home.
Conclusion We're all of the firm belief that nobody has the power to ruin your day but yourself. Hence, it was a good trip. We hadn't seen the in-laws in 4 years and to get the experience of the Panama Canal with them was priceless…. The staff on this trip put up with some of the rudest people I've ever encountered, and (for the most part) handled them graciously. I saw a woman berate one of the guys at guest services and he stood and took it. (I made a point of going to Guest Relations daily just to say, "HI". After all they dealt with regarding my issues, I felt it important to show them my gracious side). HOWEVER, I expected X to immediately contact me. They haven't. Nor have they responded to my e-mail. I've asked my TA to find a remedy for this trip, but he's on vacation. Right now, though, I'm still trying to find out what the insecticide was, as our asthmatic daughter has had non-stop coughing since the fumigation and her doctor needs the information. No word yet…..