Embarkation: I arrived at the pier at approximately 11:30 a.m., thinking this would avoid a long line. Wrong. The lines were very long and it was about a two hour wait to board the ship. We were directed from line to line by staff who did not have a clue as to how to handle the crowds.
Cabin steward: From the start, my travel companion and I had the impression that he did not want to be a part of the Celebrity staff. He never introduced himself. When we had our first contact, he accused me of slamming the door in his face. His accusation was totally false and the situation made me uncomfortable. He did not anticipate any of our needs and we constantly had to track him down.
Waiter: It took him 20 minutes to come over to the table. We noticed other passengers were already on his/her second course. He did not describe the menu selections. In addition, he had no personality. We changed our table and had a wonderful waiter, Erdal. It turns out that I knew Erdal from past Celebrity cruises and he is really professional. Erdal is an example of what Celebrity service used to be like. There were not many "Erdal's" on board.