We arrived (by air) from Toronto. When we arrived at the port in San Diego, we were told that the ship was being super-sanitized, because several cases of Norovirus had occurred during the previous voyage. Some of the passengers had been informed the previous day (even though the problem had existed well before the ship ended its last cruise). My travel agent never was informed. It seems that I get e-mails and postal mail from Holland America on a constant basis...........but they can't alert me when such a serious situation may change my plans? Instead of boarding for a leisurely lunch and tour, we were all kept (like cattle) in the embarkation terminal. Boarding took at least 3 additional hours to occur. Holland America offered a full refund of the tour cost if anyone did not wish to take the cruise. No one from Holland America would make any commitment as to air fare refunds. I had already spent over $1100 on air fare and to try to get a flight on Thanksgiving Day eve would have More
been impossible. There is no doubt, in my mind, that the 'offer' was purely legal protection, in case some got sick on our cruise. The ship should not have left the dock. Quarantine, for this gastrointestinal virus is at least 48 hours. We had enough passengers come down with the virus, that we were in "CODE RED" until 2 days before our 15 day cruise ended. Those who were confined to their cabins, as a quarantine measure, were paid $150 per day. We were not given the 'signature service' that we had paid for. Hot tubs were not opened. The Taco bar was not available. The library could not be used for any books. The 'tranquility spa pool was not available'. No self-service was available for meals. This meant ridiculous line-ups to get cutlery, milk, juice, coffee, rolls, ANYTHING!!! We could not have dinner rolls on the table in the dining room or salt or pepper shakers. We were asked to spray disinfectant on our hands, everywhere we went. The employees on the ship were expected to work extra time. Even spa people and pianists and wives of crew members were part of the serving teams in the LIDO eatery. It still did not alleviate the constant line-ups and confrontations. On shore, any bus shuttles that we took had to be sprayed down before any of us could enter. We received some negative reception from store personnel and other tourists. Some tours (agricultural, for example) were just plain cancelled. I could elaborate, but I think that you get the point that we did not get what we had signed up and paid for. What did Holland America do to compensate the passengers for the inconveniences (as well as the constant worry of potential infection)? They gave us each a $10 room credit. That is correct...........the decimal place is accurate.......TEN DOLLARS. This was apparently to pay for a lunch in San Diego on the first day (we missed the on-board lunch because we could not board). No one, who did go to eat in San Diego, could do it for $10! Holland America should have been pro-active. There should have been top people at the embarkation terminal to clarify their offer of a 'full cruise refund'. Those who chose to continue with their cruise should have been given a large credit. $10 is an absolute farce. We each paid $10 per day for 'gratuity charge'. This was even charged on the first day, when we could not even get into our room until early evening. In my opinion, this was a money-grab issue from beginning to end. The cruise should not even have started. CODE RED would be necessary for an 'at sea' ship, to enable it to complete its voyage. To start, and operate for 13 days, in CODE RED should be illegal, let alone grounds for a sizeable refund of fees paid. There needs to be some serious answers for the conduct of the Holland America company in this situation. Less
Welcome to Cruise Critic; we're happy you decided to register to become a Cruise Critic Member.
Important: Do Not Use Your REAL NAME as your USER NAME
Important: Please disable your email verification software so that you receive our activation e-mail. Please add @cruisecritic.com to your email safelist.
Please respect that this is a MODERATED community for people who absolutely LOVE cruise travel or want to learn about cruise travel.
Registration to Cruise Critic's Cruise Community is free! We require that you use a valid e-mail address. You will receive an e-mail asking you to verify your e-mail address before you are allowed to login and post on the boards. Again, please disable your spamblocking or verification software so that you receive our activation e-mail. Also, as a member of Cruise Critic you will receive copies of our weekly newsletter plus our "Cruise Sails" and one "Member Offer" mailing. Should you not want to continue to receive these e-mailings, simply unsubscribe by following the directions in the newsletter. By agreeing to become a member, you are agreeing to receipt of our newsletters.
Additionally, we do insist that you abide by the rules and policies detailed at this link: Community Guidelines.
This is a moderated Community. If you do not agree with the terms and conditions of this Web site and do not wish to be bound by them, please do not use this Web site or continue the registration process. Cruise Critic reserves the right to remove any content in its sole discretion. Additionally, if you violate our Community Guidelines you may lose your posting privileges -- permanently -- without warning. By continuing the registration you are agreeing to the terms
These are moderated message boards. What this means is that we do our best to remove all objectionable messages from the boards. It also means that you cannot say whatever you'd like on the forums. If you are looking for an "anything goes" setting, Cruise Critic might not be the place for you. Understand, too, that our community is comprised of folks who LOVE to cruise. It therefore stands to reason that they will have a favorite cruise line or port of call -- in other words, they are "fans" and will sometimes take offense when a brand new member has arrived on the scene to bash a cruise line.
Keep in mind that we do not prescreen posts so there may be a period of time when an inappropriate post is visible. Please use the Report A Post icon located in the UPPER right hand corner of each posting if you wish to report a violation of our Community Guidelines. All messages express the views of the author, and neither the owners of Cruise Critic Message Board Forums, nor Jelsoft Enterprises Ltd. (developers of vBulletin) will be held responsible for the content of any message.
By agreeing to these rules, you warrant that you will not post any messages that are obscene, vulgar, sexually-orientated, hateful, threatening, are in violation of our Community Guidelines or otherwise violative of any laws.
Cruise Critic reserves to right to remove, edit, move or close any thread (discussion) for any reason from the forums without warning. or notification to the Community. Additionally, we also reserve the right to deny posting privileges to any member at our sole discretion.
You hereby grant Cruise Critic the royalty-free, perpetual, irrevocable, non-exclusive right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform and display any message posted in our message board community (in whole or in part) worldwide and/or to incorporate it in other works in any form, media or technology now known or later developed.
Our mission is to provide a haven on the Internet free of harassment and advertising for our community members' enjoyment. Any company or person(s) that interfere with that mission risk losing their posting privileges.
If you have any questions about how our community is moderated, please address them to our Community Manager via e-mail at email@example.com. Please do not post on the boards.