This is our experience on our 15 days cruise with Norwegian Spirit. I was expecting a wonderful vacation and it was total disappointment. Please read all the review on this ship before booking. We didn't read before booking and we regret that we didn't take the time to see other reviews. Whoever is rating this a 5 star cruise are people with lack of experience on cruise ships or they must work for norwegian.
Food: As bad as the sit down dinner was, the buffet was even worse. This was a total disappointment since we were stuck on this cruise for 15 DAYS. The buffet NEVER changed for breakfast/lunch/dinner - same location of the same things everyday. I have been on cruises where the breakfast buffet remains the same daily but never on a cruise where the lunch and dinner buffets are always the same with very inexpensive low quality selections. It was scary to eat because you didn't know if it was the left over from the previous day. The safest thing that there was for us to eat was cereal in a box. That is what my family of four ate for breakfast. At least we knew we were eating something fresh. I mean NOTHING changed, but there is an omelets station. The fruit was the low point - just terrible: apples, bananas, oranges - whole; cut up pineapple, melon, and really disgusting watermelon EVERY SINGLE DAY. We would complain and nobody really cared. There were coffee and juice machines that broke down. At times it was hard to find workers to help with things such as finding cups that were not replaced on time so that you could get coffee. At the beginning of the cruise we were allowed to serve our own breakfast/lunch and dinner at Raffles. Then all the sudden, as they started to run out of food they had changed they policy that you were not allowed to serve yourself at all. If you grabbed a cup or serving spoon to serve yourself , a staff member would actually grab it out of you hands and have an "attitude" about you wanted to serve yourself. There were time you had to wait 10 to 15 minutes for a cup of coffee or juice in the morning because we had to wait for a staff member to serve you. The real thing that really topped it off for me was they started to run out of skim milk, Bananas and cereal. I have never heard a cruise ship to run out of food. Twice there was no regular coffee but plenty of alcohol to sell at breakfast,lunch and dinner.
Freestyle Dining - Some of the places listed in the restaurant directory in NCL's brochures, such as the Bier Garten and Henry's Pub, do not serve food all the time. Bier Garten food is always cold and the hamburgers were sitting hot water till you ask for one then it goes on a frying pan! The only way to get the service one would expect and the meal you deserve is if you make reservations for one of the following restaurants Cagney's, Le Bistro, and Shogun. But wait - these restaurants are all an additional charged and if you wanted a second entree expect to pay additional $20.00! So, after paying for your ticket, the only way to get any type of top-notch service is to pay again. Cabin: Plenty of room for us but OUR room reeked of sewage. We thought we requested a room for four passenger's but our SON slept on a pull cart on the FLOOR.
ENTERTAINMENT: the entertainment is terrible, a complete joke; There was only 3 acts that good - New Jersey Dance Group, Acrobat Family from Australia and Ken Groves the Ventriloquist. Reminder we were on this ship for 15 days. Most night we ate and went to bed early because of lack of entertainment.
KIDS CLUB: Excellent. My 6 and 10 yr. old had fun. However, there were not a lot of activities for older children to do when camp was closed on shore days. Camp didn't open until 7pm. So they were running around the ship (pressing all the buttons in the elevators for fun. The only positive comment I can make is that the disembarkation system when we arrived back in New Orleans was well organized and extremely efficient. The port itineraries were EXCELLENT. The ship was kept clean and most of the people were very friendly at times.
PS: I actually feel bad for the staff because management left them to take the heat from complaints regarding food, drinks and lack-off everything.