This will be a short review. This was our third cruise, and second on Celebrity in the Concierge Class. We are in our late 50's.I am going to focus on the pluses and minuses.
(1) Celebrity service, other than what will follow, was outstanding. This is consistent with their reputation. This is true for the stateroom attendants, to the dining service, and all of the other areas of the ship. A special thanks to the Concierge Desk who was very responsive to our requests. (2) As was the case with our first Celebrity cruise, the food was exceptional. We thought that the various buffet meals were actually improved over the previous cruise. (3) The daily change of the linens in this class is a real luxury. (4) Contrary to some criticism from other cruisers, I found the Summit to be in very good condition, including our balcony. (5) We still prefer pre-determined seating arrangements. This allows a group to get to know each other very well. We had a hoot. We also like 'formal evenings'. (6) Finally, we thought the entertainment was second to none. On this type of cruise (8 sea days), this is a welcomed bonus.
(1) We had to tender in two ports. This was an unmitigated disaster. There were ridiculous delays in both ports. In Lahaina, we actually witnessed heated disputes between ship personnel and port employees who were operating the tenders. On one occasion, the tender actually rammed the ship on its return from the port. On another trip, the tender almost ripped off the access ramp to the ship. This was very dangerous for the tender passengers and the ship personnel overseeing the embarkation. With these larger ships having to tender more often in these small ports, the cruise lines have got to get this right!!!! (2)We noticed there there were numerous malfunctioning drink dispensers for coffee, tea, water and juices. One service area was actually out of service for most of the cruise. This is not very pleasant on these large ships. (3) The Normandie Restaurant provides exceptional service, but the food is not much better than in the main dining room. One suggestion is to go to this restaurant in a group. With the right people, this can be very enjoyable. (4) Smoking !!!!!!! Still in too many areas of the ship. (5) Finally, disembarkation was not very efficient. We had very tight air connections and asked to be off the ship as early as possible. In Concierge Class, there is a priority disembarkation privilege. This did not happen in our case. We just got off as we pleased and others did not follow the color procedures.
All in all, we greatly enjoyed the cruise and would recommend Celebrity anytime. I just hope they do not change to 'open seating' because for some of the market, the preference is for set seating arrangements.