Third sailing with Celebrity, 2nd on Constellation. First experience with Cape Liberty. Looks like a war zone. Port Authority of NY/NJ supplied the oldest buses for the short trip to the ship from the check in desk. Buses do not have steps that descend (unless you are on the handicapped bus) so getting on and off is like climbing Mt. Everest with all your gear. Worst part of the whole experience is the boarding and leaving via Cape Liberty.
Outside cabin for 3 adults doesn't give you a whole lot of space when the folding couch is opened. Still nursing all the black & blues from that couch! Cabin attendant was right on the mark with any requests we made.
The one and only time we used Room Service was a disaster. We had to call after 1/2 hr. only to find that they "lost" our order. When it arrived, the individual pizzas were barely cooked, the coffee was like mud -- just horrible. Never again did we do Room Service!
Buffet area was good for breakfast and lunch. First days of the cruise we were in "lockdown" due to some ill passengers who were confined to their cabins. Nothing was on the tables and everything was served to us. Sanitary wipes and Purell were in abundance throughout the ship. Every precaution was taken by the crew to prevent the spread of an outbreak during the voyage.
Ports were good. Not many passengers took ship tours as we found out why in Quebec. Received a 20% rebate on a tour of the Quebec and the Falls because a total of 10 minutes were spent at the Falls! City tour portion was excellent but we arrived 10 minutes prior to closing at the Falls and had to cross a live railroad crossing that the tour guide never mentioned. No time to do anything but look up at the Falls.
Capt. rode out the remains of Noel in Portland, ME harbor overnight thereby missing PEI and keeping us out of the open water with over 55 mph winds and heavy rain.
No matter what show was in the main theatre, the room was never filled. Only 2 production shows during the 13 nights. Perry Grant continues to be the biggest draw on the ship. Michael's Club is filled every night. Perry should have a featured spot one night in the main show room.
Cruise staff tried hard to make the voyage pleasant -- Cacie, Ryan are both exceptional. Some discrepancies with how individual staff members play some of the trivia games -- some make up their own rules and some do not give out any prizes to the winners.
Our waiter Tony from the Philippines was excellent and always told us what first sitting didn't like. As long we chose according to his recommendations, the food was excellent. Soups were all put through a blender and didn't have any body to them except for the Minestrone. Pasta dishes were excellent. We ordered a plate of veggies every night to share with the table. Shrimp cocktail was available for the asking every night. Desserts were BAD! Worse on any ship.
Overall, good trip with the exception of Cape Liberty. Something more passenger friendly needs to be done there.