Norwegian Sky Review

Pride of Aloha - Hawaii

Review for Hawaii Cruise on Norwegian Sky
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kaila
First Time Cruiser • Age 60s

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Sail Date: Oct 2007

I was on the Pride of Aloha leaving Honolulu on 10/31/07. It was a real disappointment. When we arrived at the airport baggage claim area, a representative was holding a Pride of Aloha sign. When we approached her, our greeting was " Go over to pick up your bags and walk to the bus!" No aloha greeting. Very rude. We went to pick up our luggage and walked over to the bus drivers. Not a word was spoken to us except- " get in the bus!". Upon arrival at the port, still no representative there to welcome us. We followed the pack into the terminal and got our boarding ticket. We then barraged the ticket agent with questions because he was the first person who we could talk to about the cruise.

When we got our room assignment, we got a single bed. We had requested a double. When they converted the bed into a double, the maid did not vacuum underneath the bed. There was dirt and debris from previous passengers that was exposed when the bed was converted. During the whole cruise, this dirt was never vacuumed. I did not know who was my cabin steward during the whole trip. On previous cruises on other cruise lines, they made a point to introduce themselves to me. Not on Pride of Aloha.

We had breakfast in the Crossings restaurant the next morning. My mother in law, who is hard of hearing, was trying to order an espresso. The waitress was rolling her eyes at her. The waitress then gave my mother in law a meal she did not order. My mother in law was too intimidated to tell the waitress she got the wrong meal. I was also told by this rude waitress that breakfast service ended at 9:00 am that day. When you are on a cruise, you want to sleep in. Nine in the morning is too early to end breakfast service. The following day, they expanded it to 9:30 am.

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