Dining: we were served a lobster dinner( on captains night) that had been served to another guest and had been eaten of off already.Our servers were very forgetful.When approached with problems of service the maitre D ( Manuel) seemed to want to solve the problem by firing or removing the people involved.The assistant Maitre D,Kerry( from Australia) was more helpful then her counter part.Over all the service teamed Sucked( except Kerry). On the Beef wellington night(the fourth night) we yet got another plate that had been taken out to another persons table,was not eaten off of but was covered up ,again and then served to my husband as " done the way he wanted it" when I told Newman( our server) he said that there was nothing wrong with it and told him to take it back and bring us fresh.

The purser: Does not Know how to do any customer recovery at all. She basically said that we are liers.When we went to her to deal with the food problem and bring to her attention the flies in the Lido deck rest. she did nothing at all to fix it.She was very rude. When I told her that this is nothing a bottle of champagne or wine is going to fix. I later go a letter sent to my cabin letting us know" as a small apology token we will be given a complimentary bottle of wine" gotta love they way she listens...

Our Room: well this really set the mood for the whole cruise...Our welcome aboard package consisted of two rolls of rolaids,one container of dental floss and a small tube of tooth paste.We didn't even have a bar of soap till we asked for one at 8:00pm.we got 3 towel animals until we finally complained to the pursers desk that didn't give a Damn!Our beds could have been made better by our 7 year old son. Read more