Zuiderdam Review

4.0 / 5.0
1,028 reviews

Zuiderdam - Eastern Caribbean

Review for the Eastern Caribbean Cruise on Zuiderdam

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Sail Date: Oct 2007

Embarking was fast. We were on in 15 minutes. We went to our concierge lounge on our floor which was open and had some mini sandwiches and desserts. Faye our concierge was fantastic. If you had a question or needed anything Faye was there for you. She knew my name before I knew her's she was excellent. The room upgrade was $800. Was it worth it. I think so we only cruise once every other year. Right on cue 1:30 our rooms were ready. Our luggage arrived between 4:00 - 5:00 without issues. We met Harri, the best room steward I have ever had. Took excellent care of our room for all 7 days and was very personable.

After the mandatory life boat drill, we went to our first evening meal. We booked the early seating and were seated at table 61 in the back of the room. Our table staff introduced themselves. There is a definite hierarchy in the staff. Our waiter could not speak english too well- our bus boy was genuine and tried to learn our names. Our waiter made no attempt. In fact after the first night I don't remember him saying anything to anyone at the table. I believe that this lack of effort reflects HAL's tipping policy.

The Lido buffet is outdated technology. You want a sandwich, you wait in line. You get a salad, you wait in line, You want a drink, you wait in line. They need to invest in a new more efficient scatter system as in most newer ships. It offers better quality and variety and is much faster.

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