My wife and I recently went on Radiance, her 9th cruise with RCCL and my 4th. Before this ship, we were always pleased with RCCL's level of service, the quality of their food, and the itineraries.
We were sorely disappointed on this cruise. If this had been our first cruise with RCCL, believe me when I say that we would not be repeat customers.
Some things that went wrong: