Serenade of the Seas Cruise Review by cruisenomoreRCC: Serenade of the Seas - Hawaii
Member Since 2007
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Serenade of the Seas - Hawaii
This is absolutely the worst vacation I have ever had ruined by any cruise line. Here are some highlight of my two week nightmare:
1: Bed was atrocious. A fold up "cot" with a board on it! 2: Television is the same thing over and over..........and over. Movies are $11.95. 3: Food is terrible unless you eat in the "Pay For" dining rooms. 4: Did I mention the bedding is terrible? My back still hurts. 5: The amount of items for sale that is thrown at you makes one feel very uncomfortable. 6: "EVERYTHING" ......is not included!!!!!!! From the minute you enter your stateroom there are "not included" items. The refrigerator is full of soda and candy. They do NOT tell you that they are chargeable items. Your cell phone works but the charges will not show on you cellular bill until next month and they are Ridiculous!!! Every day there is an itinerary sent to your room. It is a list of the day's happenings. Most of which you need to pay for. Basically your room and the terrible food More is included. NOTHING ELSE! Soda is even an extra charge. This is ridiculous, especially when you can call room service and get a ten dollar pitcher of juice for no charge. They do not tell you this! 7: On our last cruise someone's toilet blew up and the entire hallway smelled of fresh sewage for days. They agreed to give us a $200.00 on our next cruise. When we went to use it fort this cruise and they said that it was no good any more. We needed to use it within 12 months. Who the heck goes on two cruises a year? 8: Did I mention that the bed was too hard? 9: The internet provided is fifty cents per minute and it is almost dial up speed. You sit there waiting and it may cost you a dollar or two for each page to load. It seems almost like they do it on purpose. An annoying feeling but they bring it to be with the throwing at you of items for sale at ALL times. 10: I feel like I am being held hostage for my wallet. Everywhere that I go on board there is someone trying to sell me something. From six to eight dollar drinks to "Gold by the Foot" at a price that you could buy genuine gold for at home to ninety-nine cent wrist-watches for a $29.95 "bargain". 11: I decided to get a bottle of wine with dinner one evening and asked the waiter to bring his suggestion. A nice cabernet was brought, a nice full bodied 2005 California Cabernet Sauvignon that I am very familiar with. A nine dollar bottle of wine at home. I was charged thirty-eight dollars. Come on guys, why don't you just bend me over.......... 12: The Casino is not governed by any state statutes; hence it is closed while in port. Also, hence you're chances of winning anything are slim and none because they are free to set the programs on the machines any way they see fit. They, again, fail to mention this little tid-bit of info. 13: The state room attendant is probably one of the nicest guys that I have ever met. After talking to another staff member I find out why. If anyone complains about them they are thrown off the ship. I am not sure that I want someone faking to like me every day. I am a nice guy and don't need my help to be threatened to be nice to me. We are probably not going to go on any more Nazi Cruise line cruises........... 14: So, let's talk about tendering! I got up at 6:00 Am so that I could eat my breakfast and shower and get to a tender on time. So some guy, who has a shore excursion, sleeps until 10:00 AM and walks on the tender in front of me after I have been standing in line for two hours. "Well, he has a shore excursion that he has to get to" was the explanation. I had everything that I could do to keep from punching someone. First of all.......I waited TWO Freaking HOURS to get a tender. There are some two thousand people on board and all of them are trying to go ashore at the same time and they decide to have only TWO TENDERS RUNNING?????? Whoever is in charge should be fired. Several hundred of these people, including myself, were VERY angry. 15: So, it gets even more wonderful on the way back, we go to the pier where the tenders are and there are about a thousand (yes a thousand!) people in line waiting for the tenders. The line was about a quarter mile long! Many of which were well in to their eighty's. We waited in line for fifty minutes to get a tender back to the ship. All it did was make me more angry seeing those little old ladies standing there in line for nearly an hour. Then our tender pilot decided to drive away with the boat still tied to the pier! Great? It gets better; he then drove the tender straight IN TO THE SHIP!!!! BOOM!!! Everyone on board pretty much just fell out of their seats. This is what I paid FIVE THOUSAND DOLLARS FOR? After All of this I get to go back to my room and sleep on my sheet of plywood that they call a bed. 16: Here is one that REALLY made my blood boil! I called room service to order dinner and breakfast for the following morning as is required. I asked if I could get Eggs-Benedict for breakfast. The answer was "You can have ANYTHING you want for breakfast"!!! I was also informed, for a second time, that I can have anything on the dining room menu for any room service meal. I was woken in the morning with a call from a different person in room service to tell me that I COULD NOT have what I had ordered for breakfast! I simply told her that I had called and asked and was told that I could. She said "Oh, o.k., then I will get it for you'. WHAT???? You woke me up for that!?!?!?!? Ten minutes it was at my door. ..........HUH? 17: So, someone had a heart attack. They turned the ship around, one day out from Hawaii. We were to meet a helicopter to bring the ill gent to the hospital, which we did. All of our travel arrangements were changed. We got a plane at ten p.m. and arrived home at 10 a.m. All night flying. 18: Here is an amazing anomaly, I was served a FAR superior glass of Red Zinfandel Wine in the "buffet" area than was available at an extensive cost in the Chops or Portofino's restaurants that are an extra cost. YES, I was AMAZED ! Although an amateur and not a global wine connoisseur, I am quite versed in wines. What I was served was far from difficult to discern the difference in quality, taste, full body and finish of the glass that was served to me in the buffet area. It was FAR superior to the wine that was served in bottles only in the "Pay Extra" restaurants. ...........I am at a loss of words! 19: We went to try and have a nice Dinner at Chops Grille. We had a nice meal, at an added cost. When we were done the bill was returned and we were told that our charging "privileges" were revoked! THIS WAS THE FOURTH, YES FOURTH TIME!!! I popped my cork! I went to the front desk and we were told that our credit card was denying charges. This was the fourth time! Just the day before we insisted that a special call was made to clarify that the card was in sufficient working order and it was. We had charged items that morning. So all of a sudden they changed their minds? I was embarrassed to say the least. This is ridiculous my card has a twenty-thousand dollar limit and is not even close to being maxed out! Charging privileges SHOULD NOT be revoked. Where am I going to go? You are not allowed to leave the ship if your bill is not paid. They should leave a message on the door or on the phone to contact them. I was very embarrassed, FOUR TIMES. 20: The shower has a mind of it's own. If you try to make it hotter or colder it will change temperature for a second and then revert back. You have no choice but to us the temperature that THEY decide for you. Come on, this is just ridiculous. 21: We spent over $500.00 in the Casino. They tell you that there are reward points for each penny that you spend. When we went to redeem the points we were told that the points getting combined for my wife and myself was not allowed, although we were on the same account. We were given five key chains, worth about two cents each, another slap in the face. No matter what the concern is it seems that they always just want your money. Promising you wondrous things and then explaining away why you can't have them is common place. ****Needless to say I will NEVER spend a dime of my hard earned money with this rip off scam of a cruise line. Employees(all except my room attendant) are rude and pushy and only want to talk to you if you are spending money. Apparently they are rewarded somehow for good sales. Several times I got a look of disdain if I did not want to purchase what was being pushed at me. Three times I could not sleep because I was made so angry that I was having chest pains all night. This IS NOT what I paid five thousand dollars for! Less
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