As a long time customer of Celebrity Cruise Line, we decided to try their new line and booked the inaugural two-day cruise to Coco Cay, Bahamas on the Azamara Quest from Miami. It was not the best cruise we have experienced.
It is obvious Azamara still has a lot of work to do in training their staff in the Celebrity customer service program. From the Customer Service representative who told me repeatedly it was my fault that my card key would not open the door to our cabin and then would not allow me to charge a drink. Only after five trips to the Customer Service desk was the problem corrected.
There were several Celebrity crewmembers onboard that had been brought in to get the ship off the ground, they were exceptional. Those who were new to the cruise ship were questionable. From the crew members who ignored our request on the pool deck, to the sorbet server in the buffet line who argued with a passenger about the flavor of the sorbet and then stuck a spoon in the sorbet and tasted it himself before agreeing the customer was right. The truest quote we heard during the cruise came from a Celebrity crewmember who said, "They need to learn to take it seriously," referring to the new crewmembers.