Background Information: We were recruited by Azamara directly. We had sailed Celebrity in the past but had stopped to sail on Holland America for our 4 previous cruises. Azamara had offered us a SkySuite for the price of a veranda stateroom. The online brochure was convincing enough to believe that the line would live up to the expectations.
Ship Info: Azamara Journey-- formerly a Renaissance ship. The ship is not new as stated but is new to Azamara-- the ship is in relatively good condition, however it is in need of refurbishment in some areas. Common areas have holes in the walls where there were previous art installations and displays. These holes are visible and not repaired. Chairs in the dining room were severely scratched, dust on decorative areas and art in the dining room.
The Sky Suite although larger than most staterooms is still small for the class of this ship. The bathroom has a quirky setup and able bodied people will find it difficult getting in and out of the bath tub. The television is a plasma, however it's rather small for the room-- it is difficult to be viewed from the bed. The thermostat in the room didn't work and the temperature was often too cold.
While the staff tried to make every effort to make the cruise enjoyable-- they were clueless in how to motivate the passengers to participate. Unfortunately the activities were not suited for the people on board.
The service on the ship was adequate however-- the issue is that many of the staff were new and unfamiliar with the expectations of service. Unfortunately the staff was not prepared to deliver the level of service that is to be equated with a line of this caliber.
Issues included failure to clear dirty dishes, unemptied ashtrays, failure to anticipate needs. Searching for people to wait on you in the cocktail lounges--Butler service was sorely lacking, luggage service was non-existent and most of all the dining room was run like the keystone cops.
Really were mundane and didn't live up to the expectations set forth by the brochure or the online descriptions. We opted to go elsewhere and had better time doing so.
Staterooms were not of the size or caliber of the comparable lines.
Dining the specialty dining rooms were impeccable and the actual dining room needed work.
Entertainment was better than other lines but if you're seeking the big production shows of the larger liners-- you'll need to go elsewhere.
Disembarkation was chaotic.