Well it finally arrived & we were looking forward to a relaxing cruise.We are seniors & I still needed a cane for the long walks due to replacing 2 hips.My reason for telling about my hip replacements is specifically related to the night mare when we arrived at the pier to board the beautiful Serenade of the Seas. As it has been since 2006 the pier in San Diego is a disaster.There were people mostly congregating out side the gates.Perhaps many hundreds.When I asked to speak to a supervisor, I was ignored by the gate personnel. You see I am still handicapped & so were others in wheel chairs. The port makes no provisions for handicapped passengers & thus is in violation of the American Disabilities Act.We literally were forced to wait in line with 5suitcases. After having to get outside help we finally get into the building.In the building there were 2 lines one for our ship & the one for the Carnival Elation.However there was no markings or directions as to what line we should be on.Thus more confusion

Once we were able to see Royal Caribbean personnel for check in I asked & spoke with a RCL supervisor.I related the night marish saga we endured& asked that RCL take part responsibility in ensuring that this treatment to their passengers would cease in the future.This supervisor immediately placed blame that it is a union problem ;which in my opinion is passing the buck.On October 22nd ,Monday I phoned RCL & spoke to their executive level. So we will see if the pier boarding problems will be corrected.

Federal Law was violated by not giving handicapped persons special access to the lines.In addition some vehicles were turned away & could not enter ,while the taxi cabs were allowed in .Againin my opinion that was discrimination. We are San Diego Countyresidents & before 2006 we were able to have the driver drop us off at the curb inside the gates ,place our luggage at the curb.A porter wouldtake the luggage & we would enter the terminal seamlessly to board. Read more