Embarkation: Easy, diamond line had no wait.
Ship They really have upgraded the look of the Radiance. We sailed on her 2 years ago through the Panama. She was showing a fair bit of wear and tear then. They really have done a nice job of upgrading...
Food quality has improved. The overall taste of food has improved. Menu selection more varied and it was nice as for a couple of years the menus were the same for all or our cruises. Food in the dining room in evening was delivered hot.
Quality of food and organization in Seaview cafe could be improved. Onion rings were changed to processed variety by mid cruise. Chefs in Seaview did not know ingredients in the sandwich of the day.
The cruise director Kirk was the best we've seen. A variety of activities were scheduled each day at times that fit well into most schedules. I really liked the variety of physical activities, line dancing, aqua dynamics etc. that helped us exercise off some of those onboard calories.
Very friendly. All staff were extremely helpful. We had a problem with our cabin and the front desk staff went out of their way to help.
It seems as if there isn't as many staff any longer. Staffing in Windjammer seemed short. We were only offered coffee and drink refills twice in the Windjammer and we were there for 15 mornings and 4 lunches.
Getting much better. They have decreased the size of smoking areas in the Colony club and although you did get hit with cigarette smoke smell sometime it wasn't nearly as overwhelming as previous.
A nightmare. Customs came onboard and they divided into US and Non US citizens and we were directed to report to immigration on day of debarkation. Some people interpreted information as report right away. Others (ourselves) understood the instructions to mean that you reported as luggage tag was called. Staff were unclear. No staff were available to police or direct the lines. This time we were lucky we are Canadian as our line wasn't nearly as long as the US line.
There was no direction to the exit gangway. They had the exit as the same place that people came out of US customs so everyone was trying to get off at the same time. So it really didn't matter if you had express of white colored tags as everyone showed up for customs at the same time.
Probably one of the worst debarkations ever!!!
Well we received no letter of introduction or welcome as Diamond members. Due to the volume of diamond members on this cruise our lounge was moved to the starquest disco. It was nice having the space. However we had no direction from the Loyalty ambassador or concierge or the ship that this change was being done. I felt badly for new diamond members who were not aware of the benefits offered.
An excellent cruise and would repeat in a heartbeat.