I feel very disappointed with Royal Caribbean. My husband and Itook a 7 day cruise on Adventure of the Seas, departing from Puerto Rico on September 23, 2007. We have been on their ships before and it's always been the best experience, but this time around it was a nightmare.
When we were in St. Lucia, on September 26, 2007 we had car trouble and got to the port 3 minutes to 5:00 p.m. and we know we should have been there before but we had a flat on our way back to the ship. We made everything possible to be there on time, but under those circumstances it was really hard. When we got to the port (minutes before 5:00 p.m.), the ship was literally 10 feet from the dock. The dock manager called Capt. Tommy to see if he could stop or let us on with the pilot ship and we were right next to him when the Capt. Tommy said that there was no way, so we told him that we did not have our passports with us, he just said he will send them, but he won't let us in. We continue to try speaking to him, but he did not want to talk with us anymore and he just stopped replying. What really amazed us is that he took the time to send someone to our stateroom, open our safe, go back down, open the doors and give our documents to the pilot ship! Instead of let us in and enjoy our vacation. We got them before 5:15 p.m.!
The captain behavior let us know that he is evidently very arrogant. He made us feel like we were nothing when we spoke to him from the pier. We were waiting to take this trip for several months, we paid Royal Caribbean Cruise Lines the price for an excellent memorable vacation, as we experienced before. We truly think, this was not a favor in any way, it was a customer service issue, that we take very seriously, because we were the ones left behind, in a country we don't know, with people we don't know and there was a point that we didn't know what to do, where to go or how to proceed. But that's not the worst part, we had to fly to the next stop and wait for the ship, we had to spend $500.00 extra on flight tickets, hotel, car rental and food because of this matter.