Im starting with how the cruise was booked through holland america, when i booked my cruise in march of 2007 for a 9/16/2007 cruise to alaska out of seattle what a nightmare by the holland reservation staff and mgmt (wow) first as soon as i paid in full with my credit card it went down hill from there when i asked for late seating option i was told we don't have this option no more only as you wish dinning this is my 12th cruise and i cruised many lines, i asked to talk to a supervisor about this i was told NO WE don't HAVE ONE ON DUTY i called crop office in seattle and they had told me different that they do have traditional dinning times witch they took care of for me, also when my cruise docs arrived they were set on my front door steps package was open and they blew across the street( wow what service)im letting you know all of this so you can no how holland americas crop team works (no mercy when they get there full payment)$$$$$ Cruise seattle was great stayed at red lion on 5th ave this location was ideal walking distance to pikes market , wharf, shops, 1st starbucks, ect (great job red lion) checking in was a breeze room was ready and was also able to leave the ship after checking in and get water and other things in town. stayed in sa cat suite room 6111 good location starboard side very clean pressed and ready to go for my wife and myself, flat screen tv, dvd, huge bed with 6 count em pillows cabin boy was ok (budi) all of our needs were taken care of, overall ship is new all public areas were nice and bright, safe and clean lido deck with the buffet was laid out nicely, seemed liked 80% of the people ate there we had our meals in the vista dinning room (late 7:45)menu selection was great for all there meals each day (soups are great chef) shows and events were fine cruising glacier bay was eventful thanks captain saw lots of wildlife and calving of ice, Juneau was raining and our float plane excursion was cancelled credited to our account that day took mnt robert tram very windy overall nice place sitka was very fun sea otter/raptor center excursion was great lots of wildlife the boat picked us up at the ship so we didn't have to tender in to this port like the other passengers, Ketchikan three ships in port with one waiting very busy no excursions booked walked to totem museum and around town canada b.c. very nice took a pm tour to church winery and chocolate tasting getting off what a joke again holland america management team dropped the ball on this one overall this is a fun cruise and was a great time p.s.(holland america mgmt please take time to train your reservation staff and supervisors a little better remember your in the vacation business)