The crew (most) were rude and not helpful. I asked for an ashtray at a bar and was told it was down at the other end if I wanted to get it.
The outside pool leaked into the area below and was unavailable the rest of the cruise. While I understand things happen we were not informed of whether or not it might be available anytime during the remainder of the cruise. Speaking of not being informed. I do not recall hearing the captain's voice one time. We heard from Butch, the cruise director, several times but not the captain. Not even when we stopped and picked up refugees. I was on the Princess cruise when the 2 people went overboard. That captain kept us very well informed. He was the best.
I guess I could sum up the experience as saying, if they were to offer us a free cruise on Carnival, we would decline.