Carnival Legend - Western Caribbean: Carnival Legend Cruise Review by lisalovlee33
Overall Member Rating
Carnival Legend - Western Caribbean
Destination: Western Caribbean
Disappointments Art director - Bought a few pieces on the ship, but the art guy is a real jerk of a person. Rude. Perhaps he doesn't work on commission? I don't know, but extremely rude to paying customers. Didn't want to buy from this Jerk, but there was a few pieces I liked, so I sucked it in and bought them anyway.
Pursers. Bought a bottle of rum in Jamaica, was forced to check it in like any other ship. Was suppose to get the bottle the night before leaving. Rum gone missing. Called Melita from pursers was told she would look into the matter and call me back by 10pm for update as 10pm was the time everything should have been delivered. No return call. Called again, spoke to purser 2, Linda. She told me that a lady called earlier saying a bottle of rum was mistakenly delivered to their room. I asked if they took down the lady's cabin and if housekeeping was informed to go retrieved it. No to both question. Clueless as to when/how to retrieve this wrongly delivered bottle. Clueless is fine, what comes next had me infuriated. She told me that since I did not buy the rum on the ship, and when it's gone missing, they're not responsible (even though they make you check it in). Upon my insistence, she told me, she's "not a magician and cannot use the want to magically make my lost bottle reappear". Needless to say, she got a raving review. Hung up. Melita called a few minutes later and asked me if I got my bottle back. Finally after some back and forth, they had housekeeping brought me a replacement bottle from the gift shop.
I would go back on the Carnival again despite what happened. Carnival should review the Purser staff as I've read a few bad experiences with them. Less