Azamara Journey - Bermuda: Azamara Journey Cruise Review by beta1560
Overall Member Rating
Azamara Journey - Bermuda
Embarkation: Bayonne (Cape Liberty)
They have made three big mistakes. In the redesign, they created their largest suites on the rear of the ship. Large, lovely and expensive. We had 10 rooms including 8091 for my parents 50th Anniversary cruise. The suite was just below the teak decked restaurant on deck nine. Anytime ANYONE moved a table or chair in the restaurant ( which was all the time), it sounded like the inside of a drum in this $7000 suite. The noise was so bad and so persistent, the family had to rotate use on the suite and let my parents sleep in a quiet room on deck four. Repeated attempts at a change of rooms for them yielded nothing as the ship was completely booked. The butler service in this suite could not be called bad, but rather nonexistent. We NEVER saw the man. We finally resorted to gathering our own ice and glasses for our nightly More in room cocktails ourselves.
Second, while Azamara advertise butler service to all the other rooms, we realized by day 3 that this simply meant the maid wore a tux. It wasn't bad service. It was simply typical Celebrity service and certainly not up to the oversold Brand that has been presented.
Third, open seating doesn't work, when your restaurant is neither sized or staffed large enough to accommodate the guests. Every night was met with sour faced people, who couldn't get a table. Every night we would leave the restaurant after our meal and walk by the upset and the cranky (waiters)at the entrance to the restaurant.
Bottom line, if you are a low maintenance, deck 4 type cruiser who is sure your will neither want or expect anything other than base level amenities, you will like this lovely ship. As for me, no more Azamara. I'm sticking with the Celebrity model. They truthfully tell you what you can expect and deliver it. Azamara has oversold its brand , which ultimately leads to let down and disappointment. Less
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