The service on the Carnival Pride was really, surprisingly below par. We travel quite a bit and we were sadden by the level of unfriendly, uncaring and unprofessional service that was given by the reception attendants, the officers in charge of the waiters, and the waiters themselves in the lunch areas. If we can help it, we will never again travel with carnival. I strongly advise that you do the same. Run!!!!
First of all, the embarkation process was ridiculous. They kept on telling us to register at a particular area, pointed in the direction and asked us to proceed. It was so far and the area was full of different events at the port that we actually got lost. Once we got there, we were told to ask for VIP line service since we purchased suite. When we finally found the registration area, two crew members told us that there were no VIP lines. While standing in line, my husband decided to investigate further and he did find the VIP line. The two crew members did not know what they were talking about and could care less!!! That should have given us a clue as to how the rest of the cruise was going to be like.
The suite that we ordered was nice, but some of the furniture looked dingy and worn. You don't expect that when you are in a suite. I can't imagine what a regular cabin looks like. However, I must say that our cabin attendant was EXCEPTIONAL. He was courteous, friendly and did a magnificent job keeping our room clean.