I recently returned from my trip on the Pride of America. I had a great time in Hawaii but the cruise excluding the ports was the worst I have ever been on.

Boarding was quick and easy as I am a latitudes member. My cabin was ready at 1:45. I traveled with my 2 young kids aged 3 and 9 months. NCL required for me to have a cabin with 4 beds even though the baby would not sleep in a bunk. NCL informed me that my 3 year old could sleep on the bunk because it had rails. What a joke. I don't think the tiny rail went higher than the mattress. So unfortunately I was stuck in a tiny cabin with 2 bunk beds attached to the wall that I was not using. The room is so small you have about 1 foot on each side of the bed to walk down. Now when you have bunk beds that stuck out of the wall about a foot it was very difficult to get into bed. I banged my back at least 4 times. If you had single beds you would not have this problem. I noticed that every room on the 4th deck had these bunk beds. So be warned. Due to this problem this was definitely the worst cabin I have ever stayed in.

The service is not cruise ship service. Most of the crew on the boat just do not care and do not look happy. Most crew only work for a few months. At the end of the cruise several crew just quit. In the buffet area you will get no help. In fact one day my wife asked for a high chair and the crews response was " they are in the kids buffet area". I then responded by asking if I should go get it? Only after I said this another crew member said he would get it. The service in the sit down restaurants was also way below cruise ship standards. Read more