We recently returned from my 3rd cruise and my husbands 2nd. This was our first experience with RCCL. Getting to the ship was a real accomplishment. Our flight was delayed 7 hours in Philadelphia, compliments of US Airway. Initially, when finding out about the delay and the fear that the Adventure of the Seas would be leaving us behind, there was panic. But finding strength in numbers (about 120+ were affected), passengers banded together and began a rigorous 2 hours of contacting US Airway Customer Service (they were NOT sympathetic) and RCCL. After several hours and numerous phone calls, RCCL agreed to postpone the departure time from San Juan. We arrived at the ship at 8:15 pm and did not depart until 10:00 pm. We must compliment RCCL Customer Service and the Captain for showing some understanding in the situation.
Embarkation was smooth and uneventful. This was a plus as we were exhausted after leaving home at 2:00 am to catch a flight that left at 6:15 am, and arriving in Philadelphia at 7:30 am for the unexpected 7 hour delay. We did take advantage of the online check-in prior to our leaving home. It was easy for even me, a person who is not always comfortable with on-line activities.
The ship was a city within itself. It was amazing to stand on the promenade deck and think that it was actually a ship. Our cabin was a balcony stateroom. A little on the small side, but yet larger enough for 2 people.