This is my fifth cruise, second time to Alaska and first time on NCL. The good things about it: 1. Staff were mostly friendly, courteous and helpful 2. The water pressure in the shower was nice and strong 3. There were hand sanitation stations everywhere to prevent Norwalk virus. 4. The room service food was decent and delivered to the cabin quickly.

The bad things: 1. We were told that juices like lemonade and cranberry were included on the cruise by our booking agent and verified it with an operator at NCL, however when we got onboard we discovered that juice was only included with breakfast. On all the other cruises I have been on, lemonade and cranberry juice were available freely throughout the day from a large dispenser. The electronic sensor on the ice and water machines in the dining areas didn't work properly and it was most frustrating!

2. The internet connection was poor and we spent 80% of the minutes we purchased trying to connect to our email accounts. If NCL want to charge a hefty price for internet usage then they should change their satellite connection to a decent one! The manager was most unhelpful and basically told us if we didn't like it we could lump it. Read more