Our cruise on the Constellation to the Baltic was our second and last with Celebrity, the first being on the Summit to the Panama Canal in 2006.We rated everything on that cruise above average.
Check in at Dover was done quickly and our luggage arrived promptly. The lifeboat drill was done very professionally and the ship sailed on time. The cabin and public areas were very clean. The ship had been in dry-dock for 19 days before the cruise for refurbishing including carpeting, paint, and cleaning. The ship seemed to have a strong odor of chemicals for several days after sailing; this was a major problem for many of the passengers with asthma and other respiratory problems. Our cabin staff did an excellent job and were very attentive. Many Europeans smoked and did not comply with non smoking regulations. This was a problem at times.
We found the dining room staff excellent, however, the remaining categories were not comparable to our first cruise with Celebrity or on several other cruises.The dining room was very comfortable and our service staff was outstanding and very attentive and worked hard to make our dining experience memorable. The menu was extensive, however some of the food was poorly prepared and a few items were of poor quality. Some of the entrées had cooled before serving.
The food and service at the buffet was far below that on the Summit or other cruise lines. On most occasions eggs, waffles, and toast were burned and other items were poorly prepared and cold. Many items were over cooked and of poor quality. A few of the serving staff were curt when questioned. The food at the Aqua Spa was excellent and the menu is designed to be light and healthy. We found ourselves eating at this location quite often.
The entertainment was average except for the concert pianist and the dancers who performed in the shows. The sound system level was comparable to a rock concert at times and inappropriate for a stage show.
We found the ports to be interesting, especially St. Petersburg and Tallin Estonia. Would strongly recommend that a private tour be arranged in St. Petersburg before your trip to save time and long lines. Four of us booked two days through Red October an American owned private tour company and were very pleased. We did not save money compared to multiple tours with Celebrity, However, our experience was superior to tours at other ports booked through the ship.
In summary, we found the ship to be clean and the dinning and cabin staff to be outstanding. The ports of call were very interesting and enjoyable. Entertainment and ship staff was average and food preparation and quality average to poor. Compared to our other experiences, especially our Panama Canal cruise on the Summit, we would rate the Constellation below average.