Explorer of the Seas Cruise Review by Clarehelen: Explorer of the Seas - Western Caribbean
Member Since 2004
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Explorer of the Seas - Western Caribbean
What a nightmare....where do I begin? It all began when we arrived in Miami and were told we owed $820 because we were booked with a restricted fare not applicable to NY State residents...they tell us that now?!?!? There were about 40-50 people all over the state that got hit with that "Bait and Switch" deal. We argued for 2.5 hours. Our cruise was booked and paid for in full since August 2003. They mailed our tickets to us at our address in NY, why didn't someone know this ahead of time? What a scam!!!! One gentleman had to pay $1,500. We are contacting 48 hours investigation and the Attorney General's office.
Once on board the ship, which is lovely we were very stressed and broke. What fun. There were several other disappointments as we went on....they were kids everywhere and no parents to be seen. The were jumping off hot tub railings into the pool and no supervision. They were sitting in elevators and placed a slushie drink in the middle of the elevator to see what More person would walk on an knock it over...they were successful and the elevator was sticky and filthy.
The ship was dirty overall. Johnny Rockets was especially dirty and we waited 1.5 hours for our food. Their staff was very rude and inattentive. There was smashed food everywhere and in the beginning of the week we reported broken soap dispensers in the ladies room and by the end of the week it was still not fixed. Teens were congregating on stairwells and would not move half of the time. One day we went to sign up for ice skating and the staff said, "Sorry we are closing, you should have come yesterday when we were all just sitting around." That's a great comment don't you think?!?!? Oh yes and the pool chairs....what a joke, if I didn't set my alarm for 7:00 a.m., I would not have gotten pool chairs, nice relaxing vacation, huh!?!?! People were fighting for pool chairs. They had over booked by about 800 people and not enough staff to take care of them. The cruise director was no where to been seen unless there was an event and he was in the spotlight (very full of himself).
The food was certainly nothing to write home about. The buffet was just a bunch of mish-mash. We couldn't port in Labadee due to the uprising, this was known a week in advance and they should have routed the ship elsewhere, so we were stuck on the ship and then we had gale force winds another day and couldn't port in Cayman. So we were stuck again. They should have alternate routes in case of such things. They have our port charges, so make use of them.
My husband and I saved for 1 1/2 years to take this cruise for our 25th Anniversary. What a waste of our hard earned, precious money. Less
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