Allow me to preface this review with the disclaimer that in spite of my following commentary, we had an overall fine vacation on board the Crown Princess. However, Princess Cruises needs to take a very serious and close look at their onboard management and staff training in many crucial areas. If not, an increasing passenger discontent will eventually hurt their bottom line and reputation.
Although Red Hook in Brooklyn is a bit out of the way for anyone not originating in Brooklyn, I was truly amazed at how quickly we were processed through security and check in. We were handed a mandatory "Health" form to complete and were at the counter getting our room keys before we had barely finished checking off our replies.
The Crown is truly a grand and beautiful lady. In spite of the "Milk Carton On It's Side" exterior, her interior is classy and well appointed. From the moment you step on board there is a feeling of elegance in her woods, carpeting and fixtures. She is warm, and welcoming. Be prepared at key times, such as arrival or departure into any port, to either wait a long time for packed elevators to come and go without room for more or to walk what feels like 20 stories in a high rise to get to your cabin.