The biggest disappointments (worst than any ship we have sailed on) were the small, tight and rather poorly equipped gym, spa and casino areas. There was a constant smell of cigarette smoke in our hallway and the sauna/steamroom entry area. The exercise room and casino did not have adequate air conditioning and the sauna/steamroom area have no place to cool down and rest.
The service throughout the ship was excellent (better than any other ship we have sailed) excluding the reception desk. The staff could not answer any port related questions while we were docked and referred us to the travel desk that was not staffed (i.e. no assistance).
The dining facilities are comfortable and food quality well above average. The wait staff is superb in all dining and bar areas.
Our only shore excursion (snorkeling in Grand Turk) was well organized. The entertainment was adequate but not on par with most major cruise lines. The disembarkation was delayed by almost an hour but quick once started.
Overall, an enjoyable and relaxing cruise with excellent service. The ship did not meet our expectations but the service made up for it for the most part.