A first-time contemporary cruise, we were not sure what to expect after having read the mixed reviews on many websites. After the cruise experience, I can tell you we were delighted!! Our trip was the 11 night Panama Canal cruise.
Embarkation and disembarkation: Somewhat impersonal and crowded, but the only time during the entire cruise we were even cognizant of crowds. Enjoyed watching those with no patience go nuclear -- mostly without cause -- and observed with mild bemusement.
Cabin: Small, but surprisingly did not feel cramped. Don't know if we would have felt the same without a balcony -- deemed a necessity. The usual complaint about the shower curtain and the small shower, and I have no idea how many of the passengers were able to fit. If a large person, guess the shower is a 2-step process.