Just returned from the New Zealand cruise on the Radiance, the cruise was wonderful and the only fault I found was the treatment of their Crown & Anchor members who have obtained "Top Tier" status.

We reached this level last year aboard the Liberty and were treated to a very welcoming "Top Tier Party" where drinks and canapes flowed freely - lasted for almost an hour with sincere attendance by staff for the whole time, a really memorable experience. RCI were genuine in rewarding our loyalty - we felt like we had 'made it"

We received our invite on the Radiance but when we got there it appeared to be a very cheap affair - the canapes were served buffet style and you had to chase a waiter to get a glass of 'watered down' white wine - good luck trying to find a red wine. The speech by the C&A Manager was more concerned with selling upcoming cruises rather then how important our loyalty to RCI was. After this speech, at the 30 minute mark, the waiters could not be found so 80% of the people left. Read more