American Queen Review

4.5 / 5.0
230 reviews

Fine Tuning Needed

Review for the USA Cruise on American Queen
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Puttie
10+ Cruises • Age 70s

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Sail Date: Apr 2015

The boat was very nice and old fashion.

Housekeeping for the rooms needed improving. Sheets were not changed in a whole week nor were the wrinkles in the sheets even smoothed. Dust lines along the edges of the floor needed to be removed. I know that sounds petty, but they were noticeable as soon as I entered the room. Ice was not delivered but I was told that I could get it on the forth floor. Service did not even compare to that of an ocean cruise. I was surprised by that since the cost was so much more and the suggested tips were higher by a third.

The dinning service also needed fine tuning. The crew was either very inexperienced or understaffed. I don't mean to be mean when I say this, but the service was not as good as you would find in a coffee shop. My water glass was always empty even when I was lucky enough to get more it was hit and miss. The food was very good most of the time. I did have halibut that was so tough, I had to use my knife to cut it instead of breaking it apart with my fork. The breakfast and lunch was a buffet with an option of a very small menu. Buffets are really not my thing so that was a disappointment. The dining room was very crowded and people were being brushed against and bumped into often. I will say that the poor servers did try their best. They were always very friendly and seemed to be doing their best. It just wasn't good enough for the expected service for the cost of the cruise. The front porch, a very small area a few decks up from the dinning room had a small buffet and soups, pizza, etc. The soups were very good and so were the desserts. The area was too crowded.

Cabin Review

The cabin was very nice. Although compact, nicely decorated and a beautiful bay window.

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