Most unorganized disembarkation process I have ever had the misfortune of being in. We chose self debarkation which we have done a dozen times with other lines and even on one other Norwegian ship, The Jewel. We had no trouble with self debarking before. We find it easy and fast. Until The Breakaway. I assume this was not the norm and I will describe what happened. Self debarking passengers were called; we brought our luggage to the lobby; the elevators were closed; they want you to not only self debark but climb several sets of stairs with hundreds of other passengers carrying luggage. This lead to chaos. Hundreds of people were making their way miserably down the stairs carting luggage when the line suddenly stopped. An announcement informed us that customs was clogged. The news went over okay because reasonable people understand that customs is a process of safety so no complaints there. The problem happened when the delay lasted an hour with no new news and we stuck in now cramped and stale air with literally, with no exaggeration hundreds of people and suitcases above, below and all around us with no room to move and dangerous conditions where people were starting to lose grip of their suitcases which were precariously perched on 12 to 14 inch stairs. Another announcement finally came informing us that the customs hadn't resolved the clog. Fifteen minutes later, unbelievably, NCL called non self debarking customers to proceed to the gangways when we were still trapped on the stairs with luggage! At this time they opened the elevators to the 7th floor gangway and those passengers rode the elevators down the seventh floor and some got in line in front of us! After one and a half hours of holding luggage on the stair I was trapped on, everyone was hurting from holding their luggage and couldn't believe that some fool working for NCL had called for more people while we were trapped. There was one crew member from London Ontario who was telling non self debarking guests to join the end of the line but when he left, those people simply walked off the elevator and got in front of the hundreds of passengers who had been trapped on the stairs. WORST. DEBARKATION. EVER! No one seemed to care at all. If any smoke from an unforeseen fire or other emergency had occurrence, everyone on that staircase horror would have been killed, the luggage was in the way of escape and the sheer number of bodies would have been impassable. I want to know if this was an anomaly or the norm for self debarking guests because I assure NCL that if I ever get on this death trap again, I will be sitting on my butt sipping tea until I'm the last person on the ship. I will never put myself in this position again. I want an apology for this debarkation debacle but it doesn't seem that NCL apologizes for anything going by others reviews. I noticed that since last month, The Breakaway lost a percentage point from 62% who loved it to 61% who loved it. Not surprised, the March crowd had every right to complain! NCL should strive for higher percentages but they don't seem to care.

They have several included restaurants on this ship. Don't know why, they all look the same, brown beige and the menus are IDENTICAL! If you are vegetarian like myself, forget it. Your choice is the gross Norwegian Lasagne Rolls which are supposed to have spinach but have gross, slimy mushrooms in them mostly. That is the daily menu choice at every single restaurant. Your other option for the supposedly changeable menu is ... wait for it ... pasta with mushrooms! Then the next day ... stroganoff with mushrooms,which is actually fancy for pasta with, you guessed it, mushrooms! On a couple of days they had Indian vegetarian with very hot spice and I can't eat that. Even if you can handle spice, they only offer it for two days. Most food in the buffet was cold and awful. The au gratin potatoes were raw and tasted like the so called cheese sauce was flour and water. My husband and son eat meat, they found enough good things to eat. A vegan would starve and eat only salad daily, that's it. It's like they've never heard of the fake ground meats that you can buy in the grocery stores anywhere.

I think due to the fact that many people,ourselves included had the ultimate bar package, NCL didn't have many bartenders wandering around to serve drinks, you had to go to the bar yourself to get them which would be fine if you didn't automatically lose your seat at the function you were attending. We were mislead to believe that juice came with out ultimate beverage package; it did not, which makes no sense as a pina colada and daquiri is more expensive than juice. Ridiculous. Read more