Costa Serena Review

Worst Cruise Experience I've ever had!!!!

Review for the Middle East Cruise on Costa Serena
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Bluboy
6-10 Cruises • Age 60s

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Sail Date: Mar 2015

we have just returned from a 7 night cruise on Costa Serena - sailing from Dubai. What an awful experience. I did research a lot of reviews, but still went with an open mind. I have cruised several times with other various Lines, but this has to be the worst. The food wasn't up to much....very basic and long wait in Dining Room at evening meal waiting for everyone to catch up with whatever was the next course. The first evening was an absolute shambles...we sent our meal back as it was appalling. The room we were assigned...8318 was directly below the Pool area and when there were evening entertainment taking place our Cabin was like being inside the Disco!!!!!! You'd think at 12.30 after it finished you could retire to bed...NO....at 1.30 am EVERY SINGLE NIGHT....they would start dragging tables, chairs, sun loungers across the deck making this extremely loud scraping noise.......what an horrendous experience this was......we were sooooo tired most of the time, I just wanted to come home!!!!!! I could NOT recommend anything about this Costa Cruise to encourage anyone to join it. Awful experience from start to finish!!!!!! Our Cabin Number was 8318 BEWARE!!!!! Customer Services came into our room and witnessed this noise On more than one evening....but not a THING was done about it......They couldn't have cared less!!!!!!!!

Cabin Review

Cabin I1

Appalling very very noisy room.....directly below pool area.....every night at 1.30 am loud scraping noises as the reset all tables and chairs, sun lounges out for next day....EVERY NIGHT.....we complained and staff witnessed this noise....They couldn't have cared less.....APPALLING!!!!!

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