Let me start by saying that we have always loved sailing with Princess.....until this cruise. We normally book a mini-suite but this time we decided to splurge and go for a full suite which was beautiful and was really everything we hoped it would be. Our cabin steward was outstanding from beginning to end.

However, on the fourth night (we did a back to back Western/Eastern Caribbean 9 day cruise) the Captain made the announcement that there had been some cases of Noro-virus reported and proceeded to give instructions on how we could best protect ourselves. Of course, by the next night my husband was sick. I realize these things can happen and we have been very fortunate that it hasn't happened before. BUT, the distressing part is the treatment that we received (or the lack of is more like it) after he became ill. He became slightly ill around 11:30 pm and we honestly thought his dinner had just upset his stomach so we called the medical center the next morning. Well, the nurse spent a full five minutes yelling about why we waited to call....I finally had to break in and ask what we needed to do. I had to go down to the MC and get his medication and that was his treatment. He never saw a doctor or a nurse. He was confined to the room (which we fully understood). Shortly they came to decontaminate our room, take our towels and the clothing that he was wearing. After that we got NO clean towels, no fresh soap and no ice for almost two days. Finally, our regular steward contacted the right people and got them to bring these things to us. I also had to ask them to change our bedding. It took almost three days before we got consistent service to our room again.

Then there was the issue of food for my husband....bear in mind that he has a stomach virus so he can't eat sandwiches or pizza, etc. We were given a sheet stating that there was an extensive menu for us from room service. When I called room service I was told that we had to order from the regular room service menu which offered nothing he could eat. I had to go to the buffet to get jello or soup or anything else he could eat and bring it back down, When I asked for a tray in the buffet to keep from spilling everything in the elevator, I was told they didn't have trays and I would have to call room service. They offered no help of any kind. Needless to say, I was not happy! Read more