As veteran cruisers, we were markedly disappointed in our cruise experience on the Sapphire Princess Feb 15–28. We had been looking forward to a new experience after having been on Celebrity multiple times, Royal Caribbean and Carnival

While we had some individual highlights, here were our issues:

1) The overall crew attitude was not been welcoming, as if we had been a bother to them. In fact, they seemed more interested in socializing with themselves. Example of poor service: My room card stopped working--went to desk-- said she would replace it, but reprogrammed it instead. Went to room, still didn't work and had to go back. Employee blamed me for why it didn't work. This happened a week later again-- scolded again but none of the staff ever said sorry for my inconvenience, even when I called this out after the 3rd episode. The irony is that Princess shows you on TV their service standards and their acronym for the program? Based on our experience, the acronym should be FAIL! Read more