This was our fifth cruise with Holland America but our least favorite. We sailed on the Zuiderdam previously and very much enjoyed it. We were told it will be going into dry dock soon which is good as it badly needs to be renovated. Our toilet frequently malfunctioned along with the same situation in some of the public toilets. The carpet in our cabin was badly worn along with the chair. I noticed the same for furniture in some of the lounges. On a positive note, the evening entertainment was good. Daytime activities need to be expanded as choices were small. The Screening Room where movies were shown only holds 30 people and would be filled sometimes 45 minutes ahead which caused some very angry passengers. Holland's food was excellent as always but service in the Dining Room suffered. Room Service was never delivered one morning. Our cabin steward was superb. Polite, courteous and the room always looked great. Overall, this wasn't the quality that HAL delivers.
The room was small but our cabin steward was great.