Seven Seas Navigator Review

Regent disappoints

Review for the Western Caribbean Cruise on Seven Seas Navigator
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jerpeganderson
2-5 Cruises • Age 80s

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Sail Date: Jan 2015
Cabin: Deluxe Suite

After cruised with Regent many times, we were looking forward to our western Caribbean "snorkel" cruise. After we paid our final payment, the excursions started to be cancelled. Before we even left for Miami, two snorkel trips were cancelled and our hotel was changed three times. Once on board, we discovered that the navigator was an old ship that vibrated and rattled and on the open ocean was prone to excessive rolling. The big surprise was to follow the first morning on the cruise when we couldn't stay in our cabin due to the noise. It was never disclosed to us that they would be doing construction work daily on the boutique directly below our cabin. Each day for five days was filled with the sound of power tools and hammering. Depending on who you talked to, we would receive a different answer; we'll stop it today or we have to do it, too bad. Our cabin was unusable during the day the first half of the cruise. By the time the cruise was over, more excursions were cancelled or unusable due to scheduling changes. This was an expensive trip for about a total of 1:20 snorkel time. But our biggest disappointment came when we got back and notified Regent through the encouragement of our travel agent of what happened. We received NO RESPONSE !!

This was so unlike Regent in our past sailings and we were shocked until I learned that Regent had been taken over by Norwegian and they are not as service directed as the old Regent management

Cabin Review

Deluxe Suite

Cabin D

Old, but clean. Very noisy due to construction and creaks and groans. There is a rattle in the wall above the bed

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