Queen Elizabeth Review

4.0 / 5.0
635 reviews

Another Disappointment

Review for the Panama Canal & Central America Cruise on Queen Elizabeth
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zak477
First Time Cruiser • Age 70s

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Sail Date: Jan 2015
Cabin: Club Balcony

Let me start by saying that we are Platinum members and have enjoyed many Cunard cruises in past years. Of course, like the other cruise lines acquired by Carnival LLC luxury & quality service has taken a back seat to costs. In reading some other reviews with 6 stars and glowing reviews, I find myself thinking that they are either employees of Carnival LLC or people with really low expectations so they can't be disappointed.

We did this same cruise on the Queen Elizabeth three years ago, in the Club category NYC to San Francisco and had a wonderful time. Outstanding experience, so we were looking forward to repeating this trip with several different port of call.

Embarkment - We should have embarked on Jan. 21st but due to weather conditions Cunard arrived a day later so we sailed on Jan. 22nd. We were told that Cunard would reimburse us up to $250 towards the cost of the hotel stay on the 21st. And reimburse us the per diem rate for the lost day aboard. Of course no one can predict bad weather and safety first. When we did board, we were instructed to present invoices for the hotel reimbursement to the Purser. They gave us a ship board credit (non-refundable) and also the per person per diem rate was added to our account as a ship boards credit, also non-refundable. I asked why I would not be able to get the actual cash, the Purser told me to contact Head Office. I also asked why the per diem rate did not include any taxes and fees I also paid. I was told they will check with Head Office. It took 8 days to be told no, I was not getting reimbursed taxes and fees on the per diem rates. Oh and try and ask to speak to the manager/supervisor, forget it. She is on a break, out to lunch or in a meeting. She will contact by phone and of course that never happened. On day 12, bingo, I did get reimbursed these costs too. Why was there such confusion? Why different stories? All the staff smiles but really did nothing. There were over 200 guests in the same situation as we were but no staff member had a clue.

Cabin Review

Club Balcony

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