Been on a couple RCCL cruises in the last 4 years and our group of 11 opted for this cruise due to the great experiences we had on the previous cruises. I'm sorry to say, to us, it was obvious the services on the ship are sorely lacking, lots of rust on the exterior surfaces showing through the white paint. On previous ships you'd often see workers out with paint and bucket keeping things tidy, not on this boat. Rust was prevalent everywhere. Other ships in port didn't show any rust on the ship body proper when looking, sure did see it on the Serenade, example; the place the anchor comes out of, all orange with rust, nasty looking.

The nightly towel sculptures, gone...got 3 over 7 days and a lame effort at that, that could surely just have been our lame steward though. We had 4 aft balcony rooms all next to each other and all of us felt the same.

While out on deck, you get used to see workers constantly running around asking if you'd like drinks of any sort...gone....now that many folks get drink packages they no longer have people trying to push drinks. Figure they're saving lots of money on drinks by not having the wait staff asking customers out on deck if they want drinks. Read more