As frequent cruisers we have certain expectations as what to expect on a cruise. They were not met on this cruise. The food was adequate, not great except for some of the deserts. There were not places to set down and relax without very loud ?music. I guess that the cruise director must be hard of hearing, at least worse than I am as the back ground ?music was excessive loud in any venue. It was such that we could not hold a conversation over a drink.
As we had been to Hawaii 2 times before we chose tours to "fill in" the islands. I did notice that the boarding was smooth and efficient, had to cool our heals until state rooms were ready. The cafeteria was corded at most heal times. We had most evening meals in the Liberty dining room. The wait stafe seemed to have trouble keeping track of who ordered what and delivering the table together. There were a couple of waiters who did an adequate job.
Like many cruise lines they had difficulty getting tour passengers off ship to the tender, could be expected as just about every one wanted off.