Norwegian Epic Review

4.5 / 5.0
4,409 reviews

Epic Adventure 2015

Review for the Western Caribbean Cruise on Norwegian Epic
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dirtybird4048
6-10 Cruises • Age 50s

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Sail Date: Jan 2015
Cabin: Aft-Facing Balcony

Once on board and in our stateroom we found dirty glasses (lipstick) hair on the walls of the shower walls and something sticky on the stool for the desk. I asked our room steward to please re clean the shower and stool and bring new glasses. 5 hours later still nothing was done so I had to call for the head of housekeeping. He apologized and said none of this was acceptable and he would personally make sure to have it taken care of. Yet another 4 hours pass and still nothing I had to call him again to have it done by the time we would return Sunday night at 11 pm. Finally it was taken care of. A little slow but at least it was taken care of. The only other thing I have in negative remarks is that Nato must have been new to his job. We only saw him 2 times during the trip and we only had 3 towel animals made for our nightly returns.

The crew in the dining rooms were attentive to us and our large party of 15. The servers everywhere were nice and fun to cut up with.

The only real issue I had was all of the children under 7 running all around the ship and some even without a parent nearby. A toddler was left with her sister at a table in the buffet and a crew member noticed her standing in the chair she approached the table to ask where her mommy was and the other child at the table maybe at the age of 5 said her mom and dad were up there and pointed to the middle of the buffet area. just as the crew member turned to look the toddler fell from her chair hit the table then the chair then the window then the shelf at the window. A passenger from another table grabbed the toddler and went to find her mommy. 5 to 6 minuets later they all returned to the table. It's horrible how some of these parents think "Oh I am on a ship they can't go far and let them go on their own!"

Cabin Review

Aft-Facing Balcony

Cabin B1

I hope they find a new steward for this area!! Nato wasn't attentive to anything!!!

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